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Idiomas disponibles
Problems
The washing machine is
The transit bolts are still in
vibrating abnormally.
place.
The drain pump filter is
clogged, or the drain hose is
kinked.
The type of detergent used
is not suitable.
There is too much laundry in
the drum or the laundry is in
knots.
The washing machine is
unstable.
If other error codes appear.
Turn off the appliance and disconnect the washing
machine from the electrical supply.
Wait a minute. Reconnect the washing machine's
electrical supply and start a program. If the problem
persists, contact the after-sales service centre of your
dealer.
If the information shown in this table does not help solve your problem, do not dismantle
and repair this appliance yourself. Entrust the repairs solely to your retailer's qualified
after-sales service personnel.
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Possible Causes
What To Do
Ensure that the transit
bolts have been
removed. Refer to the
"Installation" section.
Clean the drain
pump filter (refer to
the "Cleaning and
maintenance" section)
and check that the
drain hose is not
kinked.
Refer to the "Preparing
for washing" section.
Remove the laundry
in the event of an
overload and ensure
that the quantity of
laundry in the drum is
not excessive or that
the laundry is knotted.
Check that the
appliance is level and
adjust the feet using a
spirit level if necessary.
INFORMATION
You can find the information about the models, as
registered in the product database, on the following
website by searching for the model ID (*) shown on
the rating plate:
https://eprel.ec.europa.eu/
The service life of your appliance is 12 years. During this period, original spare parts will
be available to keep the appliance working properly.
Link to the supplier website where you can find the information referred to in appendix
II, point 9, of (EU) Commission Regulation No. 2019/2023:https://www.boulanger.com/
info/assistance/
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