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Idiomas disponibles
TROUBLESHOOTING
39
Before
calling
for service
Check the following before calling for service.
Problem
Possible Causes
Solutions
Clicking sound
_ Do you hear a sound when you close or lock
_ This sound is normal and occurs when the
and unlock the door?
door is closed, locked or unlocked.
Is water spraying in the tub?
_ This sound is normal as water is spraying or
Vibrating noise
Water leaking around
washer
Staining
Thumping sound
Excessive suds or failure to
rinse
Is the washing machine overloaded?
Is the load out of balance?
Are the shipping bolts removed?
Is the load evenly distributed in the tub?
Is the washing machine level balanced?
Is the washing machine installed on a solid
and smooth surface?
Is water leaking from a faucet or a water line?
Is a drain pipe or a drain hose clogged?
Did you use more than the recommended
amount of detergent?
Is the soil level higher than the size of the
load?
Did you add detergent directly to the tub?
Did you remove the load immediately after it
finished?
Did you sort and wash the clothes by color or
soil?
circulating during the cycle.
This sound is normal as the drain pump drains
water from the washing machine after the
cycle.
This sound is normal as the load is moving up
and down during the wash and rinse cycles.
Check if there are any foreign objects in the
tub and the drain filter after stopping the
cycle.
Unplug the power cord and contact your
nearest LG service center if the noise persists.
This sound is normal and occurs when the
load is out of balance. Stop the cycle and
rearrange the load for balancing.
See page 13, Unpacking and removing
shipping bolts to remove the shipping bolts.
Stop the cycle and rearrange the load for
balancing.
• See page 16, Leveling the washing machine
to level the washing machine.
Check if the floor is solid and level.
Check the faucets or water lines.
- If the water lines are loosely connected, see
page 14, Connecting water lines to connect
them properly.
Unclog the drain pipe or drain hose. Contact a
plumber if necessary.
Use the recommended
amount of detergent
for load.
If the soil level is low, reduce the detergent
quantity to less than the recommended
level.
Only use detergent with the HE (High-
Efficiency) logo,
Make sure to load detergent into the
detergent dispenser drawer.
Remove the load immediately after it finishes.
Sort and separate dark colors from light or
white ones, and heavily soiled items from
lightly soiled ones. See page 19, Sorting
laundry for details
Spraying or hissing sound
Buzzing or gushing
_ Is the washing machine draining water?
sound
Splashing sound
_ Is the washing machine washing a load of
laundry?
Rattling and clanking noise
_ Are there any foreign objects such as keys,
coins, or safety pins in the tub or drain filter?
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