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USING
SMART
DIAGNOSIS
TM
41
USING
SMART
DIAGNOSIS
TM
- Only use this feature
when instructed
to do so by the call center.
The transmission
sounds
similar
to a fax machine,
and so has
no meaning
except
to the call center.
- SMART
DIAGNOSIS
TM
cannot
be activated
if the washer
does
not power
up. If this happens,
then
troubleshooting
must
be done
without
SMART
DIAGNOSIS
TM.
If you experience
problems
with your washer,
call 1-800-243-0000
(1-888-542-2623
in Canada).
Follow the call center
agent's
instructions,
and perform
the following
steps when requested:
1. Press the Power button
to turn on the washer.
Do not press any other
buttons
or turn the cycle selector
knob.
2. When
instructed
to do so by the call center,
place the mouthpiece
of your phone
very close to the Power button.
3. Press
and
hold
the
Wash
Temp
button
for three
seconds,
while
holding
the
phone
mouthpiece
to the
icon
or Power
button.
4. Keep
the
phone
in place
until
the
tone
transmission
has
finished.
This
takes
about
6 seconds,
and
the
display
will count
down
the
time.
• For best
results,
do
not
move
the
phone
while
the
tones
are
being
transmitted.
• If the
call
center
agent
is not
able
to get
an
accurate
recording
of the
data,
you
may
be
asked
to try
again.
• Pressing
the
Power
button
during
the
transmission
will
shut
off
the
SMART
DIAGNOSIS
TM.
5. Once
the
countdown
is over
and
the
tones
have
stopped,
resume
your
conversation
with
the
call center
agent,
who
will
then
be
able
to assist
you
using
the
information
transmitted
for analysis
at the
call center.
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