Smart Diagnosis™ Function
This feature is only available on models with the c
or d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE's
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit troubleshooting
data to a smartphone using the LG ThinQ
application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
SMART FUNCTIONS
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided in
the LG ThinQ application.
1
Open the appliance door.
2
Hold the microphone on your phone in front of
the speaker that is located on the rear of the
appliance.
3
Press and hold the Light button until you hear
a tone.
4
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
19