Dreame H12 Dual Manual De Usuario página 12

Troubleshooting
EN
If an error occurs, the appliance will stop working. Please refer to the following table for
troubleshooting. If the problem persists, please contact the customer service.
Error Possible Cause
The appliance is out of battery or its
battery level is low.
The appliance is in the upright
position.
The appliance is overheating due to
The appliance
blockage and the high-temperature
does not work.
cut-off has activated.
The Used Water Tank is full.
The handle or Used Water Tank is
not installed in place.
The appliance The temperature of the battery is
charges slowly. too low or too high.
The filter is clogged.
The suction power
of the appliance is
There are some foreign objects
weak.
in the tube and the suction inlet
or the tube and the suction inlet are
blocked.
There is too much dirty water in
The motor is the Used Water Tank.
making a strange
noise.
The suction inlet is blocked.
The charging base plug is not
inserted into the electrical outlet
properly.
The display screen
does not light up
while charging.
The appliance is not placed onto
the charging base properly.
The Clean Water Tank is
not properly installed in place, or
the water in the Clean Water Tank is
No water is
insufficient.
coming out
of the appliance.
It takes 30 seconds to dampen the
brush roller.
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Solution
Fully charge its battery before
use.
Recline the appliance
backwards.
Clear the blockage and wait
until the temperature returns
normal.
Empty the Used Water Tank.
Ensure the handle or Used Water
Tank are all properly in place.
Wait until the battery's
temperature returns normal.
Clean the Used Water Tank and
the filter that is in the dust cup.
Clean the tube and the suction
inlet.
Empty the Used Water Tank.
Clear any blockage in the
suction inlet.
Make sure the charging base
plug is inserted in place.
Make sure the appliance is
placed onto the charging base
properly.
Re-install or fill the Clean Water
Tank.
Turn on the appliance and check
again in 30 seconds.
Troubleshooting
A collision or a sharp pull causes
water to enter the motor.
The vent leaks
water.
The filter is not completely dry after
being cleaned.
The brush roller may be jammed by
large debris.
The appliance is not being charged.
Self-cleaning cannot be enabled if
Self-cleaning fails. the battery level is lower than 15%.
The Used Water Tank is not installed
in place, or the Used Water Tank is
full.
The Clean Water Tank is not installed
in place, or the water in the Clean
Water Tank is insufficient.
Poor drying The air outlet and air inlet of the
performance. charging base may be blocked.
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
EN
Move the appliance gently back
and forth while it is turned on.
Dry the filter completely before
use.
Open the brush roller cover to
check and clean the brush roller.
Make sure the appliance is
being charged before enabling
the self-cleaning function.
The self-cleaning function
can only be enabled when the
appliance is being charged and
the battery level is more than
15%.
Re-install or empty the Used
Water Tank.
Fill or re-install the Clean Water
Tank.
Check and clear the blockage of
air outlet and air inlet.
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