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CARE & MAINTENANCE - CON'T
RESETTING THE MOTOR THERMOSTAT
This unit features a unique safety system that
prevents damage to the motor and drive
system should you inadvertently overload the
unit. If the unit is overloaded, the motor will
be temporarily disabled. Should this occur,
follow the reset procedure below.
1
Unplug the unit from the electrical outlet.
2 Allow the unit to cool for approximately
15 minutes.
3 Remove the bowl's lid and blade assembly.
Empty the bowl and ensure no ingredients
are jamming the blade assembly.
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
Flashing lights on the control panel�
•
The feed chute lid and processor bowl are not properly installed on the motor base.
Remove the bowl and reinstall it by lowering it onto the motor base and rotating it
clockwise until it clicks into place. If the control panel lights are still flashing, remove
the feed chute lid and reinstall it. Turn the lid clockwise until it clicks securely into place.
The lights will stop flashing when the bowl and lid are both installed correctly.
Motor base won't stick to counter or tabletop�
•
Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces.
•
Suction feet will not stick to some surfaces such as wood, tile, and non-polished finishes.
•
DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure
(cutting board, platter, plates, etc.).
Unit is difficult to remove from counter for storage�
•
Place your hands underneath both sides of the motor base and gently pull the unit up
and toward you.
Food is not evenly chopped�
•
For best results when chopping, cut pieces of ingredients in a uniform size and don't
overfill the bowl.
Ingredients are unevenly sliced�
•
For best results when using the Reversible Slicing/Shredding Disc or Crinkle Cut Disc,
trim ingredients to a uniform size so they fit better through the feed chute. Do not cut
ingredients smaller than the feed chute height.
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IMPORTANT: Ensure that maximum
capacity is not exceeded. This is the most
typical cause of appliance overload.
If your unit needs servicing, call Customer
Service at 1-877-646-5288. So we may
better assist you, please register your
product online at registeryourninja.com and
have the product on hand when you call.
ORDERING REPLACEMENT PARTS
To order additional parts and attachments,
visit ninjaaccessories.com.
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner's Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, blades,
blender bases, etc.), which require regular maintenance and/or replacement to ensure
the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and
other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories. So we may better assist
you, please register your product online at registeryourninja.com and have the product on
hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof
of purchase. We also ask that you register your product online at registeryourninja.com and
have the product on hand when you call, so we may better assist you. A Customer Service
Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
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