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Cleaning and maintenance
Troubleshooting guide
Depending on the model, your washing machine is equipped with various automatic safety
functions. This enables faults to be detected in good time and the safety system can then
react appropriately. These faults are frequently so minor that they can be resolved within a
few minutes.
Problem
The washing machine will
not start.
The appliance stops during
the programme
Residue from detergent
and additives left in the
detergent drawer at end of
wash.
Machine vibrates during spin
cycle.
Check whether / Possible cause
• The mains plug is inserted into the socket.
• The wall socket is functioning correctly (use a table
lamp or similar appliance to test it).
• The door is properly closed .
• The «Start/Pause» button has been pressed.
• The door has been opened and the «Start/Pause»
button not be pressed. Close the door and press the
«Start/Pause» button again.
• Check if there is too much foam inside, machine
enters kill-foam routine. The machine will run again
automatically after a period.
• The washing machine's safety system has been
actived (see "Fault description table").
• The siphon cap are correctly installed in the detergent
dispenser and all parts are Clean (see "care and
maintenance").
• Sufficient water is entering. The mesh filters of
the water supply could be blocked (see "care and
maintenance").
• The washing machine is level and standing firmly on
all four feet.
• Transportation bolts have been removed. Before
using the machine, it is imperative that transportation
bolts are removed.
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