Troubleshooting.
WARNING: Failure to disconnect power supply prior to
troubleshooting any wiring issues may result in serious
injury.
Problem: Fan fails to operate.
Solutions:
1. Check wall switch to fan.
2. Verify that receiver is wired properly.
3. Check to be sure fan is wired properly.
4. Learning process between remote control transmitter
may not have been successful and code was not
activated. Turn off power and repeat instructions in
Section 10 (page 10).
5. Check that blue light on remote control turns on
when a button is pressed indicating that the battery is
good.
Problem: Light kit not lighting.
Solutions:
1. Check wall switch to fan.
2. Check that wires in canopy are wired properly.
3. Verify that male/female plug in switch housing are
connected properly.
4. Learning process between remote control transmitter
may not have been successful and code was not
activated. Turn off power and repeat instructions in
Section 10 (page 10).
Problem: Fan operates but light fails.
Solutions:
1. Check that wires in canopy are wired properly.
2. Verify that male/female plugs in switch housing are
connected properly.
Problem: Fan and light fail to operate with remote
control transmitter.
Solutions:
1. Check battery power in remote control.
2. Learning process between remote control transmitter
may not have been successful and code was not
activated. Turn off power and repeat instructions in
Section 10 (page 10).
Problem: Fan wobbles.
Solutions:
1. Use the balancing kit provided in one of the
hardware packs. If no blade balancing kit is provided,
please call Customer Support, 800-486-4892, to request
one.
2. Check to be sure set screw(s) on motor assembly
yoke is (are) tightened securely.
3. Check to be sure set screw on hanging ball is
tightened securely.
Warranty.
CRAFTMADE LIMITED LIFETIME WARRANTY:
CRAFTMADE warrants this fan for use as intended under
the following provision: CRAFTMADE will replace any fan
which has faulty performance due to a defect in material
or workmanship or fails to operate satisfactorily when
failure results from normal use. Contact Craftmade
Customer Service at 800-486-4892, Option 1 or via
email at customerservice@craftmade.com.
In the event a product is no longer available,
CRAFTMADE will make best efforts to offer a comparable
product or credit towards another CRAFTMADE fan.
The purchaser shall be responsible for all costs incurred
in the removal and reinstallation.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or
other parts due to time or exposure to salt air is
specifically exempted under this warranty. Shades and
light bulbs are not covered by this warranty but will be
replaced if found broken at time of purchase.
Neither CRAFTMADE nor the manufacturer will assume
any liability resulting from improper installation or use of
this product. In no case shall the company be liable for
any consequential damages for breach of this, or any
other warranty expressed or implied whatsoever. This
limitation as to consequential damages shall not apply in
states where prohibited.
Parts, Replacement or
Technical Assistance.
For parts, replacement, technical assistance or
additional information, please have the fan
model number, name or picture available and
contact Craftmade in one of the following ways:
Customer Support:
800-486-4892, Option 1
Technical Support:
800-486-4892, Option 2
Email:
customerservice@craftmade.com
www.craftmade.com
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