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23. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact customer services.
PROBLEM
The appliance does not come on
The coffee is not hot.
The coffee is weak or not creamy enough. The coffee is ground too coarsely.
The coffee is delivered too slowly or a
drop at a time.
MEANING
Connectivity is active, but the cloud cannot
be reached.
POSSIBLE CAUSE
It is not plugged into the mains socket.
The internal circuits of the appliance have
cooled down because 2-3 minutes have
elapsed since the last coffee was made.
Coffee temperature setting too low.
The cups were not preheated.
The machine must be descaled
The coffee is unsuitable.
Coffee not fresh.
The coffee is ground too finely.
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SOLUTION
If just turned on, wait for the appliance to
complete the start up procedure.
If the problem continues, disable the connec-
tion then enable again as described in section
"7.3 Connectivity".
Make sure the lights on the router indicate
that the network is active.
If the problem continues, turn the appliance
and home router off then on again.
SOLUTION
Plug into the mains socket (fig. 1).
Before making the coffee, heat the in-
ternal circuits by rinsing using the rinse
function (see section "7.1 Rinsing").
Set a hotter coffee temperature in the
settings menu (C3) (see section "7.5 Coffee
temperature").
Warm the cups by rinsing them with hot
water (Please note: you can use the hot
water function).
Proceed as described in section "17. Des-
caling". Next, check the water hardness
("18.1 Measuring water hardness") and
make certain the machine setting match-
es the local water supply hardness ("18.2
Setting water hardness").
Access the settings menu (C3) and follow
the instructions to adjust grinding. The
effect is only visible after delivering 3
coffees (see section "7.4 Adjust grinder").
Use coffee for espresso machines.
The coffee pack has been opened for too
long and has lost its taste.
Access the settings menu (C3) and follow
the instructions to adjust grinding. The
effect is only visible after delivering 3
coffees (see section "7.4 Adjust grinder").
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