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TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time and money.
Problem
Refrigerator and Freezer
The refrigerator control is set to OFF (some
section are not cooling.
models).
Refrigerator is set to demo mode.
Refrigerator is in the defrost cycle.
Refrigerator was recently installed.
Refrigerator was recently relocated.
Cooling System runs too
Refrigerator is replacing an older model.
much.
Refrigerator was recently plugged in or
power restored.
Door opened often or a large amount of food
/ hot food was added.
Doors are not closed completely.
Refrigerator is installed in a hot location.
Condenser / back cover is clogged.
Possible Causes
TROUBLESHOOTING
Solutions
Turn the control ON. Refer to the Setting the
Controls section for proper temperature settings.
Demo Mode allows the lights and control display to
work normally while disabling cooling to save energy
while on the showroom floor. Refer to the Setting
the Controls section for instructions on how to
disable Demo Mode.
During the defrost cycle, the temperature of each
compartment may raise slightly. Wait 30 minutes
and confirm the proper temperature has been
restored once the defrost cycle has completed.
It may take up to 24 hours for each compartment to
reach the desired temperature.
If the refrigerator was stored for a long period of
time or moved on its side, it is necessary for the
refrigerator to stand upright for 24 hours before
connecting it to power.
Modern refrigerators require more operating time but
use less energy due to more efficient technology.
The refrigerator will take up to 24 hours to cool
completely.
Adding food and opening the door warms the
refrigerator, requiring the compressor to run longer in
order to cool the refrigerator back down. In order to
conserve energy, try to get everything you need out
of the refrigerator at once, keep food organized so
it is easy to find, and close the door as soon as the
food is removed. (Refer to the Food Storage Guide.)
Firmly push the doors shut. If they will not
shut all the way, see the Doors will not close
completely or pop open section in Parts & Features
Troubleshooting.
The compressor will run longer under warm
conditions. At normal room temperatures (70°F)
expect your compressor to run about 40% to 80%
of the time. Under warmer conditions, expect it to
run even more often. The refrigerator should not be
operated above 110°F.
Use a vacuum cleaner with an attachment to clean
the condenser cover and vents. Do not remove the
panel covering the condenser coil area.
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