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14. Troubleshooting
There is no picture and no sound.
•
Check if the power cable is inserted in the socket
properly.
Check if the signal reception is set to TV.
•
There is no AV picture.
•
Check to ensure that the contrast and brightness set-
tings are correct.
•
Check to ensure that all external devices have been
connected properly.
•
Check to ensure that you have selected the correct
AV source.
There is no sound.
•
Ensure that the volume has not been set to the mini-
mum level.
•
Ensure the mute setting is not active. Do this by
pressing the button with the crossed out loudspeak-
er symbol on the top left of the remote control.
•
Check whether headphones are connected.
•
If you have connected a satellite receiver or DVD
player to the television via a SCART cable, check
whether the cable has been connected to the SCART
socket properly.
There is no picture and no sound. I can hear noise,
though.
•
The reception might be poor. Check if the antenna is
connected properly.
The picture is not clear.
•
The reception might be poor.
•
Check if the antenna is connected properly.
The picture is too bright or too dark.
•
Check the contrast and brightness settings.
The picture is not sharp.
•
The reception might be poor.
•
Check if the antenna is connected properly.
•
Check the sharpness and noise reduction settings in
the PICTURE menu.
There is a double/triple picture.
•
Check if the antenna is aligned properly.
•
Waves might be reflected off buildings or hills.
The picture is pixelated.
•
There might be interference from cars, trains, power
lines, neon lights, etc.
•
There might be interference between the antenna
and power cables. Position the cables further apart.
There are stripes on the screen or the colours are
faded.
•
Is there interference from another device?
•
Transmission antennae on radio stations, ham radios
and portable phones can also cause interference.
•
Operate the device as far away as possible from the
device that might be causing the interference.
The control panel on the device does not work
•
The child lock might be on.
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The remote control is not working.
•
Check if the batteries are fully charged and have
been inserted the right way round.
•
Ensure the sensor field is not exposed to strong light.
TV switches off
•
Check whether the automatic TV switch-off function
is activated under TIME.
The disc won't start even though (PLAY) has been
pressed, or it starts and then stops immediately.
•
Is the disc inserted with the label side facing to the
rear?
•
Check whether the disc is damaged by trying anoth-
er disc. If the disc is dirty, clean it carefully, wiping it
from the centre to the edge with a soft, dry cloth.
•
DVD: Does the DVD have the correct regional code
(2)?
•
If condensation has formed inside the device: leave
the player for one to two hours to dry off.
14.1. Do you need more help?
If the suggestions in the previous sections did not solve
your problem, please contact us. To make it easier for us to
help you, please have the following information to hand:
•
What external devices are connected?
•
What messages appear on the screen?
•
When operating the device, at which step did the
problem occur?
•
If you have a PC connected to the device:
– How is your computer configured?
– What software were you using when the problem
occurred?
•
What steps have you already taken to try and rectify
the problem?
•
Please provide us with your customer number if you
have one.
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