HP OFFICEJET 6500A Guia De Instalacion página 20

Step 1: Run the fax test
Test your fax setup to check the status of the printer and
to make sure it is set up properly for faxing. For more
information, see "Set up and use fax" on page 5.
Tip: If you receive a fax communication error that
includes an error code, you can find an explanation of
the error code at HP's support Web site
Step 2: Check the list of possible problems
If you have run the fax text but are still having problems
setting up fax, check the following list of possible problems
and solutions:
The printer is having problems sending and receiving faxes
• Make sure you use the phone cord or adapter that
came with the printer. (If you do not use this phone cord
or adapter, the display might always show Phone Off
Hook.)
• Other equipment that uses the same phone line as the
printer might be in use. Make sure extension phones
(phones on the same phone line, but not connected to
the printer) or other equipment is not in use or off the
hook. For example, you cannot use the printer for
faxing if an extension phone is off the hook or if you
are using a computer dial-up modem to send e-mail or
access the Internet.
• If you are using a phone splitter, the splitter could cause
faxing problems. Try connecting the printer directly to
the telephone wall jack.
• Make sure that one end of the phone cord is connected
to the telephone wall jack, while the other end to port
labeled "1-LINE" on the back of the printer.
• Try connecting a working phone directly to the
telephone wall jack and check for a dial tone. If you do
not hear a dial tone, contact your telephone company
to check the line.
• Make sure you connect the printer to an analog phone
line, or you cannot send or receive faxes. To check if
your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not
hear a normal-sounding dial tone, it might be a phone
line set up for digital phones. Connect the printer to an
analog phone line and try sending or receiving a fax.
18 Solve setup problems
(www.hp.com/support). If prompted, choose your
country/region, and then type "fax error codes" in the
Search box.
If you are unable to solve the problems using the suggestions
provided in the fax test, go to Step 2.
• The phone line connection might be noisy. Phone lines
with poor sound quality (noise) can cause faxing
problems. Check the sound quality of the phone line by
plugging a phone into the telephone wall jack and
listening for static or other noise. If you hear noise, turn
Error Correction Mode (ECM) off and try faxing again.
• If you are using a DSL/ADSL service, make sure that
you have a DSL/ADSL filter connected. Without the
filter, you cannot fax successfully.
• If you are using either a private branch exchange (PBX)
or an integrated services digital network (ISDN)
converter/terminal adapter, make sure the printer is
connected to the correct port and the terminal adapter
is set to the correct switch type for your country/region.
• You are using a Fax over IP service. Try to use a slower
connection speed. If this does not work, contact your
Fax over IP service's support department.