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Polaris
FREEDOM
PLUS Cordless Robotic Cleaner | Owner's Manual
®
™
• Remember that before any type of disposal the batteries should be
discharged completely. Tape the cleaner charging contacts with
electrical tape and package so as to prevent contacts accidentally
coming together at any time.
Section 7. Troubleshooting
Information about the cleaner status and any relevant condition will be displayed in the iAquaLink
while the cleaner is on the charging caddy.
7.1
General Troubleshooting
The following list provides some helpful hints for troubleshooting common challenges when using the
cleaner.
User Issue
The cleaner does not
stay on the pool surface
or is floating excessively.
The cleaner is not
climbing walls.
The cleaner is not
moving.
The cleaner does not fully
charge.
Possible Cause
There is air trapped inside
the cleaner housing.
The filter canister is full or
dirty.
The filter canister is full or
dirty.
Track treads worn down.
Confirm appropriate pool
chemistry.
Product in Floor Only mode.
The cleaner may not be
charged.
Cycle not started.
Reset needed.
Dirty charging contacts.
Charging station issue.
• This cleaner contains a maintenance-free, rechargeable lithium ion
battery pack, which must be disposed properly. Recycling is required.
Suggested Solution
Remove cleaner from pool and re-submerge (see Install
and Submerge the Cleaner).
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then, re-
submerge the cleaner (see Clean the Filter Canister).
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then, re-
submerge the cleaner (see Clean the Filter Canister).
See Replacing Wear Parts.
Speak with your pool service professional. Do not leave
cleaner in the pool during any chemical treatments.
Select Floor/Wall cleaning mode.
The outlet the charging station is connected to is not
supplying electrical power. Check that the outlet to
which the charging station is connected is receiving
electricity.
Remove from water and start the cleaner using
the slider by sliding and releasing to the right or use
the App.
Turn off the cleaner using the slider by sliding to the left
and hold for 20 seconds. Then, place the cleaner on
the charging station to wake it up. If the problem is not
resolved, contact your local service center to request
a diagnostic review or contact Technical Support at
1.800.822.7933.
If the indicator does not turn green after 6 + hours of
charging, clean the charging contacts on both cleaner
and charging station with a cloth and fresh water. Dry
the cleaner before putting on the charging station after
each cycle use.
If the underside of charging station is blinking green it
will need to be replaced.
app
®
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