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6.
Fault
Cannot start the robot
The robot suddenly
stops working
Cannot charge the
robot
The charger is getting
hot
The robot cannot
return to the charging
dock
The cleaning schedule
is not executed
Suction whistling
The rolling brush does
not rotate
Abnormal action or
sweep route of the
robot
No water released
during mopping
The robot cannot
connect to your Wi-Fi
network
Solution
. Make sure the robot is connected to power supply.
. Make sure the battery is fully charged.
. Check whether the robot is stuck or blocked by obstacles.
. Check whether the battery is too low.
. If the problem persists, please shut it down, wait for 3 seconds, and then restart it.
. The appliance may be overheating :
- Stop the appliance and leave cool for at least 1 hour.
- If it overheats on repeated occasions, contact the Approved Services Centre.
. Check whether the indicator on the charging dock is on (when the robot is not on
the charging dock).
. If not, check that the charger is properly connected or contact an Approved
services Centre to change the charger.
. Check whether the indicator on the charging dock is off and the indicator on the
robot is flashing during charging.
. Wipe dust off charging electrodes with dry cloth.
This is perfectly normal. The vacuum cleaner can remain permanently connected to
the charger without any risk.
. Clear the charging dock of objects within 0.5m on the left and right sides and
within 1.5m ahead.
. Make sure that the robot starts cleaning from the charging dock without
abnormal movement.
. When the robot is near the charging dock, it can return faster. But if the charging
dock is located far away, the robot will need more time to return. Please wait during
its return.
. Clean charging electrodes.
. Make sure the robot has been powered on.
. Set the time and schedule the time for automatic cleaning with the app.
. Make sure the appointment time has been set correctly.
. Check whether the battery level is too low to start cleaning.
. The robot will not start any scheduled cleaning when the task is being performed.
. Check the suction inlet for any obstruction.
. Empty the dust box.
. Clean filters.
. Check whether filters are wet due to water or other liquids on the floor. Let filters
dry naturally thoroughly before use.
. The dust collector is not properly fitted :
- re-position it correctly.
. The intake head is clogged :
- remove the power-brush and clean it.
. Clean the rolling brush.
. Check whether the rolling brush and the brush cover are installed correctly.
. Carefully clean the sensor with dry cloth.
. Restart the robot.
. Make sure there is enough water in the water tank.
. Check whether the mop module is installed correctly.
. Check whether the water outlet is blocked.
. Ensure that your Wi-Fi router supports 2.4GHz and 802.11 b/g/n bands as this
equipment does not support 5GHz bands.
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