Eliminating Minor Faults Yourself; Appliance; Customer Service - Thermador T24IR Serie Manual De Uso

Eliminating minor faults yourself

Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice even if the appliance is still under guarantee!

Appliance

Fault
Appliance has no refrigeration
capacity.
The light does not work.
The display does not illumi-
nate.
The refrigeration unit
is switching on more fre-
quently and for longer.
The light (LED) does not work. The LED lamp is defective.
Display indicates "E..".
Display indicates "LOW-
POWER".

Customer service

Before you call customer service, see the chapter
entitled "Rectifying minor faults yourself".
After checking according to the chapter entitled
"Rectifying minor faults yourself", additional help can be
requested by calling the Thermador Customer
Interaction Center, 1-800-735-4328 (toll-free), from
anywhere in the USA.
In Canada contact your Thermador customer service or
call 1-800-735-4328.
Note down the following information about your fridge-
freezer so that you have it ready and can be better
assisted if you require help or customer service.
Dealer's name:
Address:
Telephone number:
Purchase date:
Model number:
FD Nr.:
Serial number
Type
Possible cause
Appliance has been switched off.
Power failure.
The fuse has been switched off.
The mains plug has not been inserted
properly.
Appliance opened frequently.
The ventilation openings have been
covered.
Large quantities of fresh food are
placed in the freezer.
Light switch is jammed.
Electronics have detected a fault.
The mains voltage falls below
the permitted limiting value.
Remedial action
Press the On/Off button.
Check whether the power is on.
Check the fuse.
Check whether the mains plug is secure.
Do not open the appliance unnecessarily.
Remove obstacles.
Activate super cooling.
Call customer service.
Check whether it can be moved.
Call customer service.
When the mains voltage reaches
the stipulated value again, the warning mes-
sage goes out. If the warning message lasts
for longer, inform the energy supply com-
pany.
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