Problems Using Hp Eprint - HP OFFICEJET 4610 Guía De Instalación Inicial

Solve setup problems
Step 5. Make sure your computer is not connected to
your network over a Virtual Private Network (VPN)
A Virtual Private Network (VPN) is a computer
network that uses the Internet to provide a remote,
secure connection to an organization's network.
However, most VPN services do not allow you to
access local devices (like your printer) on your local
network while your computer is connected to the
VPN.
To connect to the printer, disconnect from the VPN.

Problems using HP ePrint

Note: This section is only applicable to HP
Officejet 4620 e-All-in-One series.
If you are having problems using HP ePrint, check the
following:
•
Make sure the printer is connected to the Internet
using a wireless connection.
Note: You cannot use these web features if
the printer is connected using a USB cable.
•
Make sure the latest product updates have been
installed on the printer. For more information, see
"Update the printer" on page 8.
Note: If a mandatory update is required for
the printer, HP ePrint will be turned off and
will not be available until the update has
been installed. After the update has been
installed, set up HP ePrint again. For more
information, see "Set up HP ePrint" on page
6.
•
Make sure HP ePrint is enabled on the printer. For
more information, see "Set up HP ePrint" on page
6.
• The ePrint server does not accept email print jobs
if there are multiple email addresses included in
the "To" or "Cc" fields. Only enter the email
address of your HP printer in the "To" field. Do not
enter any additional email addresses in the other
fields.
Tip: To use the printer while connected to
the VPN, you can connect the printer to your
computer with a USB cable. The printer uses its
USB and network connections at the same time.
For more information, contact your network
administrator or the person who set up the wireless
network.
• Make sure you are sending documents that meet
the HP ePrint requirements. For more information,
see "HP ePrint guidelines" on page 7.
•
If your network uses proxy settings when
connecting to the Internet, make sure the proxy
settings you are entering are valid:
• Check the settings being used by the Web
browser you are using (such as Internet
Explorer, Firefox, or Safari).
• If your proxy server requires a username and
password, make sure the information has been
entered correctly.
• Check with the IT administrator or person who
set up your firewall.
If the proxy settings used by your firewall have
changed, you must update these settings in either
the printer control panel or the embedded web
server (EWS). If these settings are not updated,
you will not be able to use HP ePrint.
For more information, see "Set up HP ePrint" on
page 6.
Tip: For additional help setting up and using HP
ePrint, visit www.eprintcenter.com.
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