Error Messages - Chamberlain Smart Garage MYQ-G0301 Manual

Troubleshooting

Error messages:

When I attempt to log into my account, I get the error
(207), how do I unlock my account?
The account is locked out if you have entered your password incorrectly too many
times .
To resolve:
1 . Tap Forgot Password
2 . Enter the email address you used to create the MyQ account . You will receive
an email containing a new generic password . NOTE: If you didn't receive an
email, check the Junk or Spam filter.
3 . Log in to your MyQ account with your Account Email and the new generic
password .
NOTE: The new generic password remains valid until you change it.
4 . Tap the Menu in top-left corner, select your name in bottom-left corner, and
change your password to a specific and confidential password.
I attempt to add my serial number to my account, I get the error
on another user's account. Unable to add
This error means that the MyQ Smart Garage Hub has been added to another
MyQ account . To resolve this issue, you need to perform a factory reset to
default settings on the MyQ Smart Garage Hub (see below) .
Connectivity
When I attempt to connect the MyQ Smart Garage Hub to my Wi-Fi network,
why don't I get a solid green LED light?
When attempting to connect to your Wi-Fi network the LED lights on your MyQ
Smart Garage Hub will go through a sequence of LED light flashes before it goes
solid green . The LED illumination pattern indicates the type of issue . Check what
the LED lights are doing and follow the steps indicated .
Goes back to flashing blue (failed to connect to home network)
• Verify you are on a 2 .4G network and your Wi-Fi password is correct before
attempting to reconnect .
The user is locked out.
(310), how do I resolve this issue?
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That device is