Chamberlain Smart Garage MYQ-G0301 Manual página 11

Troubleshooting
Connectivity (cont.)
Flashing blue and green (connected to network but not online)
• Power cycle your router .
• Check Wi-Fi signal where the MyQ Smart Garage Hub is located .
• Check any non-default router settings .Make sure your network is not hidden .
Ensure DHCP is enabled. Router has 2.4Ghz enabled and 802.11 B/G/N
enabled .
• If these do not solve your issue, perform a factory reset on the MyQ Smart
Garage Hub .
Reset to Factory Default
IMPORTANT NOTE: Resetting the MyQ
Smart Garage Hub to factory default erases
the Wi-Fi settings, erases door sensors, and
removes the MyQ Smart Garage Hub from
the currently paired MyQ account.
1 . Press and hold the Settings button
the blue LED blinks (about 10 seconds)
then release .
2 . Press and hold Settings button
until the MyQ Smart Garage Hub beeps .
The MyQ Smart Garage Hub is set to
factory default .
The LED on my Smart Garage Hub remains steadily blue:
1 . Unplug power to your Smart Garage Hub and plug it back in. The LED light
should go to a blinking blue, this indicates it's ready to connect to your home
Wi-Fi network .
2 . If it's not blinking blue, press and hold the Settings Gear Button button until
the LED goes to a blinking blue .
3 . Turn off the feature in your mobile device settings to automatically switch
between Wi-Fi and mobile data .
The LED on my Smart Garage Hub is flashing green:
• Power cycle your router, ensuring the internet comes back online .
• Check your router ports (TCP/UDP port 8883).
Settings Button
until
again
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