Troubleshooting
Door Sensor
When attempting to pair my garage door opener to the MyQ Smart Garage
Hub, why doesn't the door move?
When you are not able to pair your garage door opener and MyQ Smart
Garage Hub there are a couple things to check for. You need to confirm that
you are adding a compatible garage door opener and that the door sensor is
working properly .
O nce you have confirmed that your garage door opener is compatible (see
Appendix for compatible garage door openers), test your door sensor .
When I press the test button in the door sensor, why doesn't the red LED
blink?
1 . Make sure you remove the pull tab from the door sensor .
2 . Debris may be present on the battery . Open the door sensor by pressing the
button on the bottom and pulling the front cover off .
3 . Slide the battery out to make sure that the pull tab didn't break off under the
battery or that there is no residue on the battery. After you confirm put the
battery back in .
4 . Close the door sensor and press the test button, if the LED still doesn't come
on replace the battery . If the LED blinks, install the door sensor to the top
section of your garage door. The battery is a 3V Lithium battery size CR2450.
Door sensor test: Press the test button on the door sensor . The MyQ Smart
Garage Hub should beep and the red LED on the door sensor should blink . If it
doesn't, replace the battery . If it does,
follow the steps to test for a low
- 12 -
battery .