11.3 SOFTWARE UPDATE VIA AKROVIEW
Refer to the AkroView Diagnostics Software Installation and Operations Manual for instructions on how to update the software via AkroView .
12 TROUBLESHOOTING
The 9323 Navigator Pro has a diagnostics option in the menu that can assist in troubleshooting if problems occur . Refer to the Diagnostics section ear-
lier in the manual for additional information . Basic troubleshooting information is shown below . If the diagnostics menu combined with the troubleshoot-
ing information below is not enough to resolve the problem, contact Akron Brass Technical Support for further troubleshooting support .
There are several errors that will display on the screen if there is an issue . The codes that will display are as follows:
CAL: This is an indication that the valve needs calibrated . Refer to the appropriate calibration section of the manual to calibrate .
Symptom
Display will not identify valve; stuck on startup
screen
Display is blank
Valve will not open or close
Valve closes when the OPEN button is pressed
and vice versa
Desription
Main Harness - 10ft .
Main Harness - 15ft .
Main Harness - 20ft .
Display CAN Network Harness
Valve CAN Network Harness
CAN Extension Harness - 6in .
CAN Extension Harness - 3ft .
CAN Extension Harness - 5ft .
CAN Extension Harness - 10ft .
CAN Extension Harness - 20ft .
CAN Extension Harness - 40ft .
CAN Network Tee
CAN Network Terminators (set of 2)
ISO 9001 REGISTERED COMPANY
CAL
Potential Cause
Problem with wiring between valve motor driver and
display
No power to the Navigator Pro
Problem with electronics or wiring to valve motor; valve
or actuator binding
1 . Sector Gear is in the wrong position .
2 . Motor wires are reversed .
Part Number
721618
721619
721620
721615
721617
721659
721572
721573
721574
721570
721575
758306
123734
PHONE: 330 . 2 64 . 5 678 or 800 . 2 28 . 1 161 I FAX: 330 . 2 64 . 2 944 or 800 . 5 31 . 7 335 I akronbrass . c om
WARRANTY AND DISCLAIMER: We warrant Akron Brass products for a period of five (5) years after purchase against defects in materials or workmanship. Akron Brass will repair or replace
product which fails to satisfy this warranty. Repair or replacement shall be at the discretion of Akron Brass. Products must be promptly returned to Akron Brass for warranty service.
We will not be responsible for: wear and tear; any improper installation, use, maintenance or storage; negligence of the owner or user; repair or modification after delivery; damage; failure to
follow our instructions or recommendations; or anything else beyond our control. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, OTHER THAN THOSE INCLUDED IN THIS WARRANTY
STATEMENT, AND WE DISCLAIM ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Further, we will not be responsible for any consequential,
incidental or indirect damages (including, but not limited to, any loss of profits) from any cause whatsoever. No person has authority to change this warranty.
© Akron Brass Company . 2000 All rights reserved . No portion of this can be reproduced without the express written consent of Akron Brass Company .
Possible Solution
Check network wiring or cable between display and
valve for loose connections or improper wiring .
Loose wiring, open breaker or blown fuse; power not
connected
Check motor wiring and connector . Check for loose con-
nections . Check to see if there are any obstructions in
waterway preventing valve ball from moving . Remove the
motor driver and check for loose screws or any misaling-
ment in gearing .
1 . Reposition the sector gear 90 degrees from current
position .
2 . Rewire the cable to the motor .
revised: 12/15