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Water dispenser is not
dispensing water
Water dispenser is noisy
TROUBLESHOOTING TIPS
Attention: Do not return this product to the store. For questions on operation, assembly or parts, please contact
us at www.greenwayhp.com or 1-866-253-0447.
FREqUENTLY ASKED qUESTIONS
q: Why is my water dispenser leaking?
A: If you are experiencing a leak with your water dispenser please do the following to see if the water bottle or the
dispenser is leaking.
1. Unplug the unit, and remove the bottle.
2. Remove the bottle support collar and check the water level inside the reservoir – it should be at roughly three-
quarters full. Water level should be approximately 3/4" - 1" / 1.9cm - 2.5cm below vent tube.
3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking due to a small crack or
pinhole and it needs to be replaced. If the dispenser is leaking, please contact Greenway Home Products at
support@greenwayhp.com or 1-866-253-0447.
q: Why do I get a plastic taste from my dispenser?
A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon initial start-up of
the unit. To remove this taste, simply follow the cleaning instructions outlined in Cleaning the Reservoirs.
q: What is the spike that goes into the bottle?
A: vitapur® water dispensers feature a "piercing valve" as part of the bottle support collar, providing added
convenience for water bottle installation. Depending on the water bottle supplier, some water bottles incorporate a
self-piercing membrane in the bottle cap for this specific purpose (ask your water bottle supplier if your water bottle
incorporates this feature). If your water bottle does not incorporate this feature, the entire bottle cap must then be
removed to eliminate possible damage to the piercing valve.
Empty water bottle.
Mineral deposits clogging tanks.
Possible air pocket.
Possible ice build up due to thermostat set too
cold.
Bottle making a gurgling noise as it fills the tank.
Water dispenser is uneven.
Replace with full bottle.
See Cleaning the Reservoirs.
Push down on the dispenser buttons to prime
the unit.
Unplug overnight, then reset. Set thermostat to
high, slowly increasing based on your use and
need for cold water.
This is normal.
Make sure the dispenser is on an even
surface that can support its full weight.
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