Troubleshooting Tips; Frequently Asked Questions - vitapur VWD2636W-3 Manual De Uso Y Cuidado

TROUBlESHOOTING TIPS

Problem Possible Cause
Water dispenser is Small pin hole or crack in the bottle, (common with recycled
leaking
water bottles).
Drain caps are not secure.
Water was poured directly into bottle support collar and
overflowed.
Possible air pocket.
Water is not hot or All the water in the tank has been used.
cold enough
The unit is unplugged.
Kettle Feature was not activated.
The circuit breaker in your home is tripped or the fuse has
blown.
Water dispenser is Empty water bottle. (yellow flashing light)
not dispensing water
Mineral deposits clogging tanks.
Possible air pocket.
Water dispenser is Bottle making a gurgling noise as it fills the tank.
noisy
Water dispenser is uneven.
Attention: Do not return this product to the store. For questions on operation, assembly or parts, please contact
us at www.greenwayhp.com or 1-866-253-0447.

FREqUENTlY ASkED qUESTIONS

q: Why is my water dispenser leaking?
A: Many times a leak is caused by a defective water bottle with a small crack or pinhole (see Important Notice About
Leaking Bottles, pg 3).
IMPORTANT: To avoid water overflow while cleaning the dispenser, always remove the bottle support collar
before pouring water or cleaning solution into the reservoir (see Figure A, pg 3).
q: Why is my water not cold?
A: The cooling of the countertop, multi-fin semi-conductor dispenser is factory set and cannot be adjusted. Multi-
fin semi-conductor fan cooling technology is designed to chill water to 6˚C-8˚C / 42.8˚F-46.4˚F at approximately
2-4 glasses per hour. Due to the cooling technology incorporated in these units, multi-fin semi-conductor units are
designed for 1-2 person usage only.
q: Why do I get a plastic taste from my dispenser?
A: As with most new appliances such as coffee makers and kettle's, there is often a plastic taste upon initial start-
upof the unit. To remove this taste, simply follow the cleaning instructions out lined in Cleaning the Inside of the
Dispenser on page 6.
q: What is the spike that goes into the bottle?
A: vitapur water dispensers feature a "piercing valve" as part of the bottle support collar, providing added
®
convenience for water bottle installation. Depending on the water bottle supplier, some water bottles incorporate a
self-piercing membrane in the bottle cap for this specific purpose (ask your water bottle supplier if your water bottle
incorporates this feature). If your water bottle does not incorporate this feature, the entire bottle cap must then be
removed to eliminate possible damage to the piercing valve.
All manuals and user guides at all-guides.com
7
Suggested Solution
Conduct water bottle leak test outlined on page 3.
Ensure drain caps are secure.
Drain by pressing dispenser buttons.
Press several times to relieve air pocket and release
to re-set valve.
Replace with full bottle and wait; 60 minutes for water to
cool, 3 minutes for water to heat (after activating Kettle
Feature button).
Plug it into the outlet.
Activate Kettle Feature by pressing the red button.
Reset the breaker or replace the fuse.
Replace with full bottle and wait; 60 minutes for water to
cool, 3 minutes for water to heat (after activating Kettle
Feature button).
See Cleaning the Inside of the Dispenser.
Push down on the dispenser buttons to prime the unit.
This is normal.
Make sure the dispenser is on an even surface that can
support its full weight.