Troubleshooting
Problem
Water dispenser
is leaking
Water is not hot
or cold enough
Water dispenser
is not dispensing
water
Water dispenser
is noisy
Note:
Do not return this product to the store. For questions on operation, assembly or
parts, please contact us at
Possible Cause
Drain cap and silicone seal are not
secure.
All the water in the tank has been
used.
The unit is unplugged.
"Kettle" Feature was not activated.
The circuit breaker in your home is
tripped or the fuse has blown.
Temperature limit tripped.
Thermostat needs to be adjusted
colder.
Empty water bottle.
Mineral deposits clogging tanks.
Possible air pocket.
Possible ice build up due to
thermostat set too cold.
Bottle making a gurgling noise as it
fills the tank.
Water dispenser is uneven.
1-877-447-4768
Suggested Solution
Ensure seal is secure in drain plug
and tighten drain cap.
Replace with full bottle and wait;
60 minutes for water to cool, 3
minutes for water to heat (after
activating "Kettle" feature button).
Plug it into the outlet.
Activate "Kettle" Feature by
pressing the button.
Reset the breaker or replace the
fuse.
Allow the temperature of the
hot water tank to cool for
approximately 15-30 minutes.
The temperature limit thermostat
will re-set automatically once
sufficiently cooled, and the
cooling system will reactivate
automatically. To operate the hot
water system, press the Kettle
Feature button.
Adjust thermostat between high
(cool) and low (colder) levels to
achieve desired temperature.
Replace with full bottle.
See Cleaning the Reservoirs.
Push down on the dispenser
buttons to prime the unit.
Unplug overnight, then reset.
Set thermostat to high, slowly
increasing based on your use and
need for cold water.
This is normal.
Make sure the dispenser is on an
even surface that can support its
full weight.
.