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Troubleshooting
Problem
Water dispenser
is leaking
Water is not hot
or cold enough
Water dispenser
is not dispensing
water
Water dispenser
is noisy
Note:
Do not return this product to the store. For questions on operation, assembly or
parts, please contact Customer Service at 1-877-447-4768 and ask for assistance
Possible Cause
Drain cap and silicone seal are not
secure.
All the water in the tank has been
used.
The unit is unplugged.
"Kettle" Feature was not activated.
The circuit breaker in your home is
tripped or the fuse has blown.
Temperature limit tripped.
Cold water control needs to be
adjusted.
Empty water bottle.
Mineral deposits clogging tanks.
Possible ice build up due to cold
control setting too cold.
Lower front panel is not installed.
Bottle making a gurgling noise as it
fills the tank.
Water dispenser is uneven.
Suggested Solution
Ensure seal is secure in drain plug
and tighten drain cap.
Replace with full bottle and wait;
30 minutes for water to cool, 3
minutes for water to heat (after
activating "Kettle" feature button).
Plug it into the outlet.
Activate "Kettle" Feature by
pressing the button #4.
Reset the breaker or replace the
fuse.
Allow the temperature of the
hot water tank to cool for
approximately 15-30 minutes. The
temperature limit thermostat will re-
set automatically once sufficiently
cooled, and the cooling system will
reactivate automatically. To operate
the hot water system, press the
Kettle Feature button #4.
Adjust control between high (cool)
and low (colder) levels to achieve
desired temperature.
Replace with full bottle.
See Cleaning the Reservoirs.
Unplug overnight, then reset
control to high, slowly increasing
based on your use and need for
cold water.
The lower front panel must always
be installed/positioned on the unit
for proper operation.
This is normal.
Make sure the dispenser is on an
even surface that can support its
full weight.
.
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