Troubleshooting
SYMPTOM
No power to controller (Does
not beep when plugged into
outlet).
Power light not on (controller
beeps when plugged in).
Main heating element light
not on
Main heating element is
not on but bottom heating
element light is on
Meat probe thermometer does
not read on controller.
Meat probe thermometer
temperature is not accurate.
Cabinet temperature is not
accurate, displays ERR01 or
displays F.
Custom smoke element light
not on
Grill + Finish heating element
light not on
28
All manuals and user guides at all-guides.com
CAUSE
Not plugged into outlet.
House breaker tripped.
Bad connection at controller.
Bad connection at PCB (Power Circuit
Board).
Faulty Component
Smoker is not powered on.
Faulty Controller.
Temperature is not set.
Cabinet Temperature is above set
temperature.
Faulty Controller.
Bad connection at main element.
Bad connection at main HTL (High Temp
Limit Safety Shut-Off).
Bad connection at controller.
Faulty component
Meat probe thermometer not plugged
in or not fully pushed into meat probe
thermometer jack.
Bad connection from meat probe socket
to controller
Faulty component
Perform meat probe thermometer
temperature verification.
Faulty component
Bad connection at the Bottom element
temperature sensor.
Perform meat probe thermometer
temperature verification.
Perform cabinet temperature verification.
Faulty component
Custom smoke setting not set
Faulty component
Temperature is not set.
Faulty Controller.
POSSIBLE SOLUTION
Plug into power source.
Reset breaker.
Unplug connection and reconnect. Reference controller
access instructions.
Unplug connection and reconnect. Reference PCB
access instructions.
Call Masterbuilt for replacement 1-800-489-1581.
Press on/off button.
Call Masterbuilt for replacement 1-800-489-1581.
Set temperature wait 30 seconds for heating light to
turn on.
Allow smoker to cool down to set temperature.
Call Masterbuilt for replacement 1-800-489-1581.
Unplug connection and reconnect. Reference main
element access instructions.
Unplug connection and reconnect. Reference main HTL
access instructions.
Unplug connection and reconnect. Reference controller
access instructions.
Call Masterbuilt for replacement 1-800-489-1581.
Push meat probe thermometer plug fully into meat probe
thermometer jack. Reference assembly step 20.
Unplug connection and reconnect. Reference controller
access instructions.
Call Masterbuilt for replacement 1-800-489-1581.
Reference meat probe thermometer verification
instructions. Meat probe thermometer has a +/-5°F
(2.78°C) tolerance.
Call Masterbuilt for replacement 1-800-489-1581.
Unplug connection and reconnect. Reference main
temperature sensor access instructions.
Reference meat probe thermometer verification
instructions. Meat probe thermometer has a +/-5°F
(2.78°C) tolerance.
Reference cabinet temperature verification instructions.
Cabinet temperature has a +/-15°F (8.33°C) tolerance of
average cabinet temperature.
Call Masterbuilt for replacement 1-800-489-1581.
Set custom smoke setting, reference setting custom
smoke.
Call Masterbuilt for replacement 1-800-489-1581.
Set temperature wait 60 seconds for heating light to
turn on.
Call Masterbuilt for replacement 1-800-489-1581.