HP Officejet J4680 All-in-One Serie Guía De Inicio Del Sistema Inalámbrico página 9

4. Make sure the HP Officejet/Officejet
Pro device is online and ready
If you have the HP software installed, you can check the
HP device's status from your computer to see if the
device is paused or offline, preventing you from using it.
To check the HP device's status, complete the following
steps:
Windows
1. Click Start, point to Settings, and then click Printers
or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click
Printers.
2. If the printers on your computer are not being
displayed in Details view, click the View menu, and
then click Details.
3. Do one of the following, depending on the printer
status:
• If the HP device is Offline, right-click the device
and click Use Printer Online.
• If the HP device is Paused, right-click the device
and click Resume Printing.
4. Try using the HP device over the network.
Mac OS
1. Click System Preferences in the Dock, and then click
Print & Fax.
2. Select the HP device, and the click Print Queue.
3. If Jobs Stopped appears in the window that
appears, click Start Jobs.
If you can use the HP device after performing the steps
above but find that the symptoms persist as you continue
to use the device, your firewall might be interfering. For
more information see "Configure your firewall to work
with HP devices" on page 10. If you still cannot use the
HP device over the network, continue to the next section
for additional troubleshooting help.
5. Make sure the wireless version of the
HP Officejet/Officejet Pro device is
set as the default printer driver
(Windows only)
If you install the software again, the installer might
create a second version of the printer driver in your
Printers or Printers and Faxes folder. If you have
difficulties printing or connecting to the HP device, make
sure the correct version of the printer driver is set as the
default.
1. Click Start, point to Settings, and then click Printers
or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click
Printers.
2. Determine if the version of the printer driver in the
Printers or Printers and Faxes folder is connected
wirelessly:
a. Right-click the printer icon, and then click
Properties, Document Defaults, or Printing
Preferences.
b. On the Ports tab, look for a port in the list with a
checkmark. The version of the printer driver that
is connected wirelessly has Standard TCP/IP Port
as the Port description, next to the checkmark.
3. Right-click the printer icon for the version of the
printer driver that is connected wirelessly and select
Set as Default Printer.
NOTE: If there is more than one icon in the folder for
the HP device, right-click the printer icon for the version
of the printer driver that is connected wirelessly and
select Set as Default Printer.
6. Make sure the HP Network Devices
Support service is running (Windows
only)
To restart the HP Network Device Support service
1. Delete any print jobs currently in the print queue.
2. On the desktop, right-click My Computer or
Computer, and then click Manage.
3. Double-click Services and Applications, and then
click Services.
4. Scroll down the list of services, right click
HP Network Devices Support, and then click Restart.
5. After the service restarts, try using the HP device over
the network again.
If you are able to use the HP device over the network,
your network setup was successful.
If you still cannot use the HP device over the network or
if you have to periodically perform this step in order to
use your device over the network, your firewall might be
interfering. For more information see "Configure your
firewall to work with HP devices" on page 10.
If this still does not work, there might be a problem with
your network configuration or router. Contact the person
who set up your network or the router manufacturer for
help.
Solving wireless (802.11) problems 8