Reasons for low humidity level:
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• air circulation is very high (air is fully exchanged
several times per day – the humidifier needs to starts
its work from scratch)
• insulation of home (see air circulation)
• open space with high ceilings (not only the footage of
the room counts but also the height) – highrise buil
dings require more humidification.
• open windows – works similar to air circulation (if it
is very cold outside don't open the window more than
2 times per day for 3 minutes)
• big difference between outside temperature and inside
temperature – the colder the air the less moisture it
is capable to hold and the more the air is heated up
the lower is the percentage of relative humidity (=the
amount of water vapor in the air, compared to the
amount the air could hold if it was totally saturated)
• position of the unit if it is placed close to a door,
window or air vent. This increases the air circulation.
Q. Tank is leaking
A. Check if there are any hairline cracks. Dropped units or
water tanks that are cracked will not be covered under
the warranty. Please contact the retailer the unit was
purchased from in case your unit arrives damaged.
Q. Placing the face in the mist
A. It is not recommended that anybody places their face
in the mist. It is an electrical product and should not be
played with.
Q. No mist / unit is not working / empty indicator
keeps flashing
A. Fill up the water tank. Check if water is flowing through
the A250 AQUA PRO (attached to the water tank cap). If
the water tank is full but there is only little water in the
base it indicates that the water is now flowing through
the A250 AQUA PRO.
• Wait for 15 minutes to allow the mist to come out of
the unit.
16
• If the unit is not working and the empty light is not flas
hing you might have set the desired humidity too low
and the current humidity level in the room is higher.
That is why the unit switches off automatically.
• If the empty indicator keeps flashing and the tank is
full, the water is not flowing through the cartridge.
Exchange the A250 AQUA PRO after 26 months, in
areas with hard water exchange the cartridge after
12 months. However, the A250 AQUA PRO must be
exchanged at the latest after 6 months or the unit does
not reach its full performance anymore.
Q. Water tank cap is too tight to unscrew
A. This could be a cause of the air pressure within the
water tank. Depress the spring on the bottom of the
water tank cap to release air from the water tank.
Continue to do this until you are able to unscrew the
water tank cap.
Accessories
Q. Do I need to keep any parts before I replace the
A250 AQUA PRO?
A. Yes, always keep the water tank cap (this is the piece
that attaches the A250 AQUA PRO to the water tank).
Q. What is the Hydro Cell and how long is it good for?
A. The Hydro Cell keeps humidifiers operating at their
highest level between recommended cleanings*. Good
for approximately one to two months, depending on the
water quality, the Hydro Cell ensures the humidifier's
functionality while providing fresh humidification
performance. It needs to be replaced every one to two
months*.
* Depending on the water quality.
Q. Placement of the Hydro Cell
A. Please see picture 26/27 for instructions.
Q. What is EZCal and EZCal PRO?
A. There is a sample packet of EZCal included in the
packaging of your humidifier. EZCal and EZCal PRO are
used for cleaning and descaling any of the humidifiers
and cleans mineral buildup. EZCal and EZCal PRO
are the only recommended cleaning and descaling
solutions. Do NOT use any other cleaning solutions
since it can damage the product. Any use of cleaning
solutions apart from EZCal and EZCal PRO will void the
warranty. Instructions for using are on the packet. Only
use 1 packet for 32 oz of water. Do not change the
ratio. It can also be used for other humidifier brands.
Thoroughly rinse the base with tap water and make
sure no EZCal and EZCal PRO residues remains in the
base! EZCal and EZCal PRO are available at selected
retail stores and online www.boneco.us.
Please refer to the enclosed manual for
putting the A250 AQUA PRO into operation.