en
Problem solving guide
Many malfunctions and faults that can occur in daily operation can be easily
remedied. You can save time and money in many cases, as you do not need to call
the Miele Customer Service Department.
Information to help you rectify faults yourself can be found at www.miele.com/ser-
vice.
The following tables are designed to help you to find the cause of a malfunction or
a fault and to resolve it.
Risk of injury caused by rotating roller brush.
You can injure yourself on the rotating roller brush.
Switch the vacuum cleaner off before dealing with any problems. Use the On/
Off switch on the Comfort handle to do this.
Problem
The vacuum cleaner
does not start when it is
switched on.
82
Cause and remedy
There is no battery inserted or the battery has been
inserted incorrectly.
Insert the battery or check how the battery is posi-
tioned (see "Installation and connection" – "Insert-
ing the battery").
The rechargeable battery is not sufficiently charged.
Charge the battery exactly as described in these
operating instructions (see "Installation and con-
nection" – "General battery information" and
"Charging the battery").
An original Miele battery has not been inserted.
Insert an original Miele AP01/AP02/AP03 lithium-
ion rechargeable battery (HX LA).
The battery was not placed in the PowerUnit when
charging it for the first time.
To activate the battery, it must be placed in the
PowerUnit the first time it is charged (see "Installa-
tion and connection" – "General battery informa-
tion" and "Charging the battery").
The charging plug is still plugged in.
Pull the charging plug out of the charging socket
on the bottom of the battery.