Troubleshooting Guide - Dogtra Europe 640C Manual De Instrucciones

TROUBLESHOOTING GUIDE

1. My dog is not reacting to the collar.
- Make sure the receiver/collar is turned on.
- Be sure the strap is on the dog tight enough so that
both contact points are touching the dog's skin.
- The contact points may be too short for your dog's
thick or long coat. To place an order for longer contact
points, please contact Dogtra or a Dogtra dealer. If you
are already using longer contact points, you may need
to trim the hair on the dog's neck, so that both contact
points are touching the dog's skin.
- The intensity level may be too low for your dog.
Increase the stimulation until the dog responds, usually
by a neck movement, head shaking, or looking over the
shoulders. The response may be very subtle.
2. The LED indicator light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your dog's. You
may need to try the unit on your fingertips where
sensitivity is higher and/or increase the stimulation
level. Be sure both contact points are touching both of
your fingertips.
- The battery may be low, check the LED indicator light
on the transmitter and receiver/collar for battery life.
- If you have a full charge, and you have done all of the
above, your unit may need to be serviced. Please email
us at info@dogtra-europe.com, or call customer service
at +33 (0)1 30 62 65 65.
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3. The transmitter has no range, or the stimulation is
weaker when my dog is farther away.
- Check to see if your fingers are touching the antenna,
as the range may decrease substantially.
- The range indicated on the unit's box is for flat terrain
(line of sight). Heavy brush, trees, hills, buildings, and/
or moisture will affect the range of your unit. For the
best range, hold the transmitter vertically above your
head, and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal buildings, and radio
towers. For the best results, operate away from thes
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside
the charging port should stand straight up and firm in
the center. If the pin is wobbly, broken or missing, you
will need to send the unit in to the repairs department.
- The charging port must be clean prior to charging,
clean out any dirt with a cotton swab and some rubbing
alcohol. If your dog was in salt-water, be sure to rinse
the receiver and charging port with clean water.
- For Dogtra units over two years old from the purchase
date, the batteries may need to be replaced. You can
replace them yourself by contacting Dogtra for a
replacement battery. Damages incurred to the unit due
to improper battery installations are not covered under
the warranty. Dogtra strongly recommends sending the
unit in for inspection.
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