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Common Issues
Problem
Unable to power on
Unable to charge
Slow charging
Unable to dock
Abnormal behavior
Noise during cleaning
Unable to connect to WiFi
Poor cleaning ability or dust falling out
Scheduled cleaning is not working
Is power always being drawn when
the robot is on the charging dock?
Does the robot need to be charged for at
least 16 hours the first three times it is used?
Cleaning does not resume after recharging
The robot cannot return to the charging
dock after Spot cleaning or when it has
been moved manually
The robot has begun to miss certain spots
Solution
• The battery level is low. Put the robot on the charging dock and charge it before use.
• The battery temperature is too low or too high. Only use the robot within the range of 4-40°C (39-104°F).
• Check the power indicator light turns on and both ends of the power cabel are properly connected.
• If contact is poor, clean the contact areas on the charging dock and the robot.
• When used at high or low temperatures, the robot will automatically reduce its charging speed to extend battery life.
• The charging contacts may be dirty. Wipe them with a dry cloth.
• There are too many obstacles near the charging dock. Move it to an open area.
• The robot is too far from the charging dock. Place it closer and retry.
• Restart the robot.
• The main brush, side brush, main wheels, or omni-directional wheel may be jammed. Turn off the robot and clean them.
• WiFi is disabled. Reset the WiFi and try again.
• The WiFi signal is poor. Move the robot to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
• The current Roborock robot is not supported. You can find supported models in the app.
• Unable to connect to WiFi abruptly. There may be an error with your router settings. Contact Roborock customer
service for additional support.
• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brush is jammed and needs cleaning.
• Keep the robot charged. Scheduled cleaning can only begin when the battery level is above 20%.
• The robot will draw power while it is docked to maintain battery performance, but power consumption is minimal.
• No. The robot can be used any time after it has been fully charged.
• Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When cleaning a space requiring a
top-up charge, if the robot was placed manually on the charging dock before it returned to the dock automatically,
it will not be able to continue cleanup.
• After spot cleaning or a significant position change, the robot will re-generate the map. If the charging dock
is too far away, it may not be able to return to recharge and must be placed on the charging dock manually.
• The wall sensor or cliff sensors may be dirty. Wipe them with a soft dry cloth.
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