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Idiomas disponibles
Idiomas disponibles
Cleaning
To ensure proper operation, the feeder, especially the bowl and food
container, must be cleaned regularly. Crumbs and grease deposits
can impair the function and lead to a blockage. To do this, first
disconnect the automatic feeder from the power supply. You can
easily remove the stainless steel bowl and clean it in the dishwasher
if necessary. You can pull out the feed container upwards with the
lid open and clean it with water or wipe it with a damp cloth. The
conveyor mechanism at the bottom of the feed container can be
disassembled into its individual parts for cleaning in a few easy steps.
Please observe the following instructions when reassembling:
1. Align the wing cap (the smaller of the two propeller-shaped parts)
with the slot in the feed bin and push it down.
2. Then insert the impeller (the larger of the two propeller-shaped
parts) into the wing cap. Note the correct orientation of the T-
shaped connector. Then attach the white cap by inserting it into the
recesses and turning it counterclockwise until it clicks into place.
3. Finally, adjust the impeller so that the rubber parts close the outlet
as shown below.
• If the impeller is not properly adjusted, the device will not be able to
dispense any feed.
• The main housing of the feeder, which contains the electronics, is not
dishwasher safe. Use a dry, soft cloth to wipe it. The housing is not
waterproof, so please do not use a wet cloth.
• Make sure all parts of the feeder are completely clean and dry before
refilling it with feed.
Replacing the desiccant
Open the lid of the desiccant box and replace the desiccant. Repla-
cing it every one to two months is recommended.
Replacing the batteries
Unplug the feed dispenser and open the battery compartment cover
on the bottom to replace the batteries.
Error messages and troubleshooting
• When there is not enough feed left in the feed container, the „STATE"
LED will start flashing red. Refill feed and then trigger a manual fee-
ding by pressing the
key 1x briefly. This ensures that the conveyor
mechanism of the dispenser is also filled with feed.
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• If you use feed that is too large (>15 mm), very flat, unusually
shaped or crumbly, the feed mechanism may block and the feed may
no longer be dispensed correctly. In this case, the red „STATE" LED
will also start flashing. To remove a blockage in the feed mechanism,
all feed must be removed from the device: Lift the feed container
out of the feed dispenser and dump out the feed. Turn the axle on
the underside of the feed container to remove feed residues from the
mechanism. You can then replace the feed container and fill it again.
• If you have activated the notifications in the app, you will be auto-
matically informed if one of the problems described occurs.
Other connection problems
In rare cases, diffuse connection problems may occur despite suc-
cessful pairing of the feed dispenser, e.g. in the form of frequent fai-
lure of the camera image. Various problem causes can be responsible
for this. In most cases, such problems are caused by certain settings
or peculiarities of the WiFi router (e.g. firewall). We recommend the
following steps to find the cause of the problem:
1. First try to place the feeder in another corner of the room or in
another room. Sometimes there may be problems caused by inter-
ference with other electronic equipment or certain room conditions.
In these cases, repositioning the feeder may be sufficient to solve the
problem.
2. If the problem persists, we recommend testing the feeder in a diffe-
rent WiFi network to determine whether the problem is caused by
the WiFi network or the feeder itself.
2.1 If the feeder works properly in another WiFi network, the problem
must be caused by the home WiFi network. (Continue with step 3)
2.2 However, if the same problem also occurs in another WiFi network,
the problem could possibly be due to a technical defect in the au-
tomatic feeder. In this case, please contact support(smartsupport@
trixie.de) to discuss how to proceed.
Note: Instead of testing the automatic feeder e.g. in the WiFi
network of a family member or friend, you can also set up a mobile
hotspot on a second (!) smartphone and connect the dispenser to
this hotspot for testing purposes.
3. If the feeder works perfectly in another WiFi network, the problems
are most likely due to settings / peculiarities of your WiFi router.
3. 1 First, try changing the DNS server of your router to Google DNS
server 8.8.8.8. This action is safe and easy to perform:
• Log in to your WiFi router as an admin.
• Locate the router's network or DNS server settings.
• Add one or both of Google's public DNS servers to the router's confi-
guration:
• Google Primary DNS Server: 8.8.8.8
• Google Secondary DNS server: 8.8.4.4
• Save the changes and restart the router.
If required, further information on changing the DNS server can be
found in the manual for your WiFi router.
3.2 If the WiFi router has an integrated firewall, it may be necessary in
rare cases to assign a static IP address to the feeder to prevent the
video stream from being blocked by the firewall. Consult the opera-
ting instructions or customer service of your WiFi router for this.
Tips for Using IoT Devices
• Update the software on your device when security updates become
available.
• Change the default passwords and use a password manager or if
desired a two-factor identification.
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