Troubleshooting
■ USB and network
Problem
The unit does not
detect the USB
device.
Folders and files in
the USB device
cannot be viewed.
The network feature
does not function.
The unit cannot
connect to the
Internet via a wireless
router (access point).
Wireless network is
not found.
The unit does not
detect the PC.
The files in the media
server (PCs/NAS)
cannot be viewed or
played back.
The Internet radio
cannot be played.
The iPod does not
recognize the unit
when using AirPlay.
Firmware update via
the network is failed.
56
En
Cause
The USB device is not connected to the
USB jack securely.
The file system of the USB device is not
FAT16 or FAT32.
The data in the USB device is protected
by the encryption.
The network parameters (IP address) have
not been obtained properly.
The wireless router (access point) is
turned off.
The unit and the wireless router (access
point) are too far apart.
There is an obstacle between the unit and
the wireless router (access point).
Microwave ovens or other wireless
devices in your neighborhood might
disturb the wireless communication.
Access to the network is restricted by the
firewall settings of the wireless router
(access point).
The media sharing setting is not correct.
Some security software installed on your
PC is blocking the access of the unit to
your PC.
The unit and PC are not in the same
network.
The files are not supported by the unit or
the media server.
The selected Internet radio station is
currently not available.
The selected Internet radio station is
currently broadcasting silence.
Access to the network is restricted by the
firewall settings of your network devices
(such as the router).
The unit is connected to a multiple SSID
router.
It may not be possible depending on the
condition of the network.
Remedy
Turn off the unit, reconnect your USB device, and
turn the unit on again.
Use a USB device with FAT16 or FAT32 format.
Use a USB device without an encryption function.
Enable the DHCP server function on your router and
set "DHCP" in the "Setup" menu to "On" on the unit.
If you want to configure the network parameters
manually, check that you are using an IP address
which is not used by other network devices in your
network.
Turn on the wireless router (access point).
Place the unit and the wireless router (access point)
closer to each other
Move the unit and the wireless router (access point)
in a location where there are no obstacles between
them.
Turn off these devices.
Check the firewall setting of the wireless router
(access point).
Configure the sharing setting and select the unit as a
device to which music contents are shared.
Check the settings of security software installed on
your PC.
Check the network connections and your router
settings, and then connect the unit and the PC to the
same network.
Use the file format supported by both the unit and the
media server. For information about the file formats
supported by the unit, see "Playing back music stored
on media servers (PCs/NAS)".
There may be a network problem at the radio station,
or the service may have been stopped. Try the station
later or select another station.
Some Internet radio stations broadcast silence at
certain of times of the day. Try the station later or
select another station.
Check the firewall settings of your network devices.
The Internet radio can be played only when it passes
through the port designated by each radio station. The
port number varies depending on the radio station.
Access to the unit might be restricted by the network
separation function on the router. Connect the iPod to
the SSID which can access the unit.
Update the firmware via the network again or use a
USB memory device.
See
page
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