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Starting Your
Sensor.
Problem: Skin irritation at the Sensor application site.
What it may mean: Seams or other constrictive clothing or accessories causing
friction at the site OR you may be sensitive to the adhesive material.
What to do: Ensure that nothing rubs on the site. If the irritation is where the
adhesive touches skin, contact your healthcare professional to identify the best
solution.
Problems Starting Your Sensor
Display: Scan Error
What it may mean: The phone was unable to scan the Sensor.
What to do:
iPhone: Tap the scan button and try scanning the Sensor again. The NFC
antenna is on the top edge of the phone. Scan your Sensor by touching the
Sensor with the TOP of your phone. Move your phone around slowly if needed.
Proximity, orientation, and other factors can a"ect NFC performance. For
example, a bulky or metallic case can interfere with the NFC signal.
Android: Try scanning the Sensor again. The NFC antenna is located on the back
side of most Android phones. Scan your Sensor by touching the Sensor with the
BACK of your phone. Move your phone around slowly if needed. Proximity,
orientation, and other factors can a"ect NFC performance. For example, a bulky
or metallic case can interfere with the NFC signal. Make sure you are not
touching any buttons on the phone or the screen.
Display: Sensor Already in Use
What it may mean: The Sensor was started by another device.
What to do: Your App can only be used with a Sensor started with the same
ART42490-004_rev-A 10:30am 04-May-22
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