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What it may mean: The Sensor is not communicating with the App or there may be
a problem with the Sensor.
What to do: The Sensor must be within range (10 metres (33 ft)) of your phone for
you to receive alarms. Make sure that you are within this range. You will see the
symbol when your Sensor has not communicated with the App in 5 minutes. If the
Signal Loss Alarm is on, you will be notified if there has been no communication
for 20 minutes. Try turning Bluetooth OFF then ON again. If that doesn't work, try
turning your phone OFF then ON again. If the Signal Loss Alarm persists, contact
Customer Service.
What it may mean: One or more of the phone settings or permissions is incorrect.
What to do: Check to make sure that you have the correct settings and
permissions enabled on your phone to receive alarms.
iPhone settings:
Bluetooth is ON
Allow Critical Alerts is ON
Allow Notifications is ON
Lock Screen and Banner alerts are ON
Notification sounds are ON
Android phone settings:
Bluetooth is ON
Lock Screen notifications are ON
Channel notifications or Pop-up notifications are ON
Battery Optimisation is OFF
Do Not Disturb Access permission is ON
Phone Media volume is ON
ART42490-004_rev-A 10:30am 04-May-22
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