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Problem
Cannot move
Cabinets not square or are built in too tightly.
appliance easily.
• Contact builder or installer to make appliance accessible.
Appliance must be
accessible for
Carpet interferes with range.
service.
• Provide sufficient space so range can be lifted over carpet.
Anti-tip device engaged.
• Uninstall the anti-tip device to move the range. Reengage the anti-tip device after pulling
Convection fan
Convection fan stops during a convection bake cycle. It is done to allow for more even
stops. (During
heating during the cycle.
Conv.Bake mode)
• This is not a failure of the range and should be considered normal operation.
Fan operation
This is to ensure even baking results.
(During Bake Mode)
• It is normal for the fan to operate periodically throughout a normal bake cycle in the oven.
Noises
Problem
"Crackling" or
This is the sound of the metal heating and cooling during both the cooking and Self
"popping" sound
Clean functions.
• This is normal.
Fan noise
A convection fan may automatically turn on and off.
• This is normal.
When lighting just
Electric spark igniters from the burners cause the clicking noise. All the spark igniters
one burner, clicking
on the cooktop will activate when igniting just one burner.
noise is heard from
• This is normal.
all the burners.
Wi-Fi
Problem
Trouble connecting
The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
the range out for cleaning, service, or any other reason.
numbers. (Do not use special characters.)
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
TROUBLESHOOTING
Possible Cause & Solution
Possible Cause & Solution
Possible Cause & Solution
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