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Troubleshooting Guide
Emergencies
Gas leaking from cracked/cut/
burned hose
Gas leaking from LP cylinder
Gas leaking from LP cylinder valve
Gas leaking between LP cylinder
and regulator connection
Fire coming through control
panel
Troubleshooting: Problem
Grease fire or continuous
excessive flame above cooking
surface
Burner will not light when using
the ignitor
Burner will not light using the
ignitor
Possible cause
Damaged hose
Mechanical failure due to aging or
mishandling
Failure of cylinder valve due to mishandling
or mechanical failure
Improper installation, loose connection,
failure of rubber seal
Fire in burner tube section of the burner
due to partial blockage
Possible cause
Too much grease buildup in burner area
Gas issues
1. Trying to light wrong burner
2. Burner not engaged with control valve
3. Obstruction in burner
4. No gas flow
5. Vapor lock at coupling nut to LP cylinder
6. Coupling nut and LP cylinder valve not
fully connected
Electrical issues:
1. Electrode cracked or broken; sparks
at crack
2. Electrode tip not in proper position
3. Wire and/or electrode covered with
cooking residue
4. Wires are loose or disconnected
5. Wires are short-circuited between
ignitor and electrode.
6. Push button sticks at bottom sparking
between ignitor and electrode.
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Prevention / Solution
Turn off gas at LP cylinder, if hose is cut or
cracked, replace hose. Conduct LP cylinder
leak test and check regulator connection
to the LP cylinder.
Turn off LP cylinder valve.
Turn off LP cylinder valve. Return LP
cylinder to gas supplier.
Turn off LP cylinder valve, remove regulator
from cylinder and visually inspect the rubber
seal for damage. Conduct LP cylinder leak
test and check regulator connection to the
LP cylinder.
Turn off control knobs and LP cylinder valve.
After the fire is out and grill is cold, remove
the burner and inspect for spider nests or
rust. See natural hazards and cleaning the
burner assembly pages.
Prevention / Solution
Turn off LP cylinder. Leave lid open to
allow the flames to die down. After cooling,
clean food particles and excess grease
from inside the firebox area, grease
cup/pan/tray, and other surfaces.
1. See instructions on control panel.
2. Make sure valve are positioned inside
the burner tubes.
3. Ensure burner tubes are not obstructed
with spider webs or other material; see
cleaning section in Cleaning and
Maintenance.
4. Make sure LP cylinder is not empty. If
LP cylinder is not empty, check sudden
drop in gas flow.
5. Turn off knobs and disconnect coupling
nut from LP cylinder. Reconnect and retry.
6. Turn the coupling nut approximately
one-half to three-quarters.
1. Replace electrode.
2. Tip of electrode should be pointing
toward the port hole in the burner.
The distance should be 1/8" to 3/16".
Adjust if necessary.
3. Clean wire and or electrode with
rubbing alcohol and clean swab.
4. Reconnect wires or replace electrode/
wire assembly.
5. Replace ignitor wire.
6. Replace ignitor.
7. Inspect wire insulation and proper
connection. Replace wires if insulation
is broken.
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