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Idiomas disponibles
FAQ
EN
If the vacuum is not working properly, please refer to the table below.
Errors
Vacuum is out of battery or
low on power.
Overheat protection mode
Vacuum does not work.
triggered by a blockage.
Suction opening or air
duct is blocked.
Dust cup is full and/or
filter assembly is clogged.
Weak suction force.
Attachment is blocked.
Motor makes a strange
Main suction opening or
noise.
extension rod is blocked.
The first indicator is
red after turning on the
Battery pack is damaged.
vacuum.
The first indicator blinks
red when charging the
The charger is incompatible.
vacuum.
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Possible Causes
Solutions
Fully charge the vacuum,
then resume use.
Clean the suction openings
or air duct. Wait until the
vacuum cools down, then
reactivate it.
Clear any blockages from
suction opening or air
duct.
Empty the dust cup and
clean the filter assembly.
Clear any blockages in the
attachment.
Clear any blockage in the
main suction opening or
extension rod.
Please contact after-
sales service to arrange
maintenance.
Only use the original
charger to charge the
vacuum.
FAQ
Errors
Possible Causes
The charger does not plug
into the vacuum well.
The battery indicator
The battery is charged
does not light up when
and switches to Sleep
charging.
Mode automatically.
If the problem persists
after ruling out the above
two possibilities.
Battery temperature is
Charging too slow.
too low or too high.
LED lights of the multi-
LED lights are damaged.
surface brush do not work.
The lithium-ion battery pack contains substances that are hazardous to the environment.
Before disposing of the vacuum, please remove the battery pack, then discard or recycle it in
accordance with local laws and regulations of the country or region it is used in.
WEEE Information
All products bearing this symbol are waste electrical and electronic equipment (WEEE
as in directive 2012/19/EU) which should not be mixed with unsorted household
waste. Instead, you should protect human health and the environment by handing
over your waste equipment to a designated collection point for the recycling of
waste electrical and electronic equipment, appointed by the government or local
authorities. Correct disposal and recycling will help prevent potential negative
consequences to the environment and human health. Please contact the installer
or local authorities for more information about the location as well as terms and
conditions of such collection points.
EN
Solutions
Check whether the charger
is properly plugged into
the vacuum.
The vacuum runs
normally.
Please contact the after-
sales department for
maintenance.
Wait until the battery's
temperature returns
normal, then resume use.
Please contact the
aftersales department for
maintenance.
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