Tenda K8W-3TC Guia De Instalacion página 17

FAQ
Q1: What should I do if the NVR fails to automatically add the camera?
A1: Try the following solutions:
- Ensure that the LED indicator of the NVR is on, if the LED indicator is off, check the
power supply.
- Ensure that the LED indicator of the camera is blinking blue quickly, if not, reset the
camera and try again.
Reset method: Hold down the Reset button for about 5 seconds and release it when
the LED indicator blinks blue quickly or you hear a prompt tone.
- Add the camera on the management page of the NVR.
Q2: What should I do when the video preview is not smooth or the camera is often
offline?
A2: Try the following solutions:
- Ensure that the distance between the NVR or camera and the wireless router, induction
cooker, microwave oven, and refrigerator is more than 1 meter.
- If the distance is too far between the NVR and the camera, adjust the location of the
NVR or the camera to shorten the distance.
- If there are too many obstacles (such as walls and glass doors) between the NVR and
the camera, adjust the location of the NVR or the camera to reduce the obstacles.
Q3: How to add a new camera when the NVR is under stable operation?
A3: Ensure that the number of added cameras has not reached the limit. Then try the
following steps:
1. Ensure that the new camera is under default settings. If not, reset it first.
2. Place the new camera near the NVR and power it on.
3. The NVR will automatically detect the camera. Add the camera after you verify the S/N
on the pop-up window is correct.
4. Unplug the power of the camera and install the camera to the monitoring location as
required.
Q4: What should I do if there are no playback videos on the NVR?
A4: Try the following solutions:
- Ensure that the HDD is working properly.
Navigate to Configuration > Storage > HDD:
• If the HDD is not detected, shut down the NVR first, reinstall the HDD and start up the
NVR.
• If the HDD is under abnormal status, shut down the NVR first, reinstall the HDD and
start up the NVR. If the problem persists, format the HDD.
• If the formatting fails, shut down the NVR first, replace the HDD and start up the NVR.
- Ensure that the recording plan is normal.
Navigate to Configuration > Storage > Schedule, ensure that:
• The channel recording schedule is enabled.
• The recording time and recording type have been set properly. If not, set and save
them as required.
15