en Troubleshooting
10.7 Using cleaning gel for burnt-on dirt
For hard-to-remove, burnt-on dirt, you can order a
cleaning gel from our online shop, from your specialist
retailer or via our after-sales service.
Follow the instructions on the cleaning product.
1.
Remove the pan supports and the burner parts.
2.
3.
ATTENTION!
On the burner parts, the controls and the aluminium
surfaces, the cleaning gel leads to damage.
Only use the cleaning gel on the pan supports
▶
and stainless steel surfaces.
Apply the cleaning gel to the burnt-on dirt.
Troubleshooting
11 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
→ "Customer Service", Page 13
11.1 Malfunctions
Fault
There is a smell of
gas in the kitchen.
The appliance is not
working.
Burner flames are
large or unstable.
The burner does not
ignite.
12
Cause and troubleshooting
The gas cylinder connection is leaking.
Ventilate the room.
1.
Check the gas cylinder connection.
2.
The gas pipe to the appliance is leaking.
Ventilate the room.
1.
Call the gas supplier.
2.
The mains plug of the power cord is not plugged in.
Connect the appliance to the power supply.
▶
The circuit breaker in the fuse box has tripped.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your room or other appliances are working.
▶
The gas reaches the appliance at excessive pressure.
Switch off the appliance.
1.
Contact an approved installer and have them check the regulator of the gas cylinder or
2.
liquid gas tank.
Tip: To prevent damage due to excessive pressure, you can install an overpressure safety
device that limits or cuts off the gas supply if the regulator of the gas cylinder or liquid gas
tank fails.
There has been a power cut.
Light the burner with a match or lighter.
▶
→ "Manually igniting the appliance", Page 10
The burner parts are positioned incorrectly.
Position the burner parts precisely and evenly.
1.
Ensure that the locking catches click into place in the recesses.
2.
Burner parts are wet.
Carefully dry the burner parts.
▶
If necessary, let the dirt soak overnight.
4.
10.8 Cleaning the connection strip
Notes
¡ Do not use a glass scraper.
¡ Lemon and vinegar are not suitable for cleaning and
may create dull patches.
Clean the connection strip with warm soapy water
▶
and a soft cloth.
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord or the appliance power cable of
▶
this appliance is damaged, it must be replaced with
a special power cord or special appliance power
cable, which is available from the manufacturer or
its Customer Service.