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8. TROUBLESHOOTING & SUPPORT
NOISES: Even though the Greenstar Juicer is very quiet, some noises are normal during operation. If
you are unsure whether the noises you are hearing are normal:
1. Fully assemble your juicer and turn it on without adding any produce. You will hear the TWIN GEAR
sound. You may hear a repetitive thumping sound, which is normal. The TWIN GEARS may have
minor variations and the thumping sound is considered normal. This minor variation will not affect
the function and will not damage any parts.
2. While you are juicing you may hear a squeaking or chirping sound that is also considered to be
normal.
MOVEMENTS: A great deal of pressure is built up in the juicing chamber while in operation. In order
to alleviate some of this pressure, Greenstar is designed to wiggle and flex while juicing to prevent
damage to other parts of the machine. This flexing is normal and will not cause damage to your
machine.
PROBLEM
The machine won't turn on.
The machine suddenly
stopped running.
The gears are noisy.
The OUTLET CASING does not
fit properly, or the LATCHES
do not close properly.
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• Make sure your power source is active, the plug is correctly
attached to the rear of the machine and in the electrical outlet,
and the machine is switched on.
• Make sure the electrical rating of the outlet is compatible with the
motor as listed on the safety label of the machine.
• Make sure the machine is correctly assembled.
• If the machine is overloaded, use the reverse switch to dislodge
some of the ingredients.
• Your machine has a power cut off to protect the motor when it is
overloaded. You may need to wait 30 minutes to turn your juicer
back on if the automatic shut off has been engaged.
• Make sure the TWIN GEARS are correctly aligned using the dots to
align the gears before each use.
• Check to see if there is any hard material lodged in the GEARS. If
so, turn off, unplug, and disassemble the machine. Rinse and try
again.
• Inspect your TWIN GEARS for any damage. If you notice any
damage to the TWIN GEARS, stop usage and contact your nearest
service center.
Check to see if the TWIN GEARS are seated properly. Give them a
twist while pushing in until they lock into place.
SOLUTION
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