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TWO (2) YEAR LIMITED GUARANTEE
When you buy a product in Europe as a consumer, you get the benefit of legal rights relating to the
quality of the product (your "statutory rights"). You can enforce these statutory rights against your
retailer. However, at Ninja we are so confident about the quality of our products (the "Products")
that we give you a manufacturer's guarantee of two years. This guarantee only applies to the
Product if it is bought in new and unused condition. These terms and conditions relate to our
guarantees only – your statutory rights as a buyer are unaffected. Please note that the 2 year
guarantee is available in all EU countries.
The conditions below describe the prerequisites and scope of our guarantees which are issued
by SharkNinja Germany GmbH, c/o Regus Management GmbH, Excellent Business Center 10. + 11/
Stock, Westhafenplatz 1, 60327 Frankfurt am Main (Germany) ("us", "our" or "we"). They do not
affect your statutory rights or the obligations of your retailer and your contract with them. The same
applies if you have purchased the product directly from Ninja.
Ninja® Guarantees
A household kitchen appliance constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
You'll find online support at www.ninjakitchen.eu.
How do I register my guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the
following information about your machine:
•
Model no.
•
Serial Number (only if available)
•
Date of purchase of the Product (receipt or delivery note)
To register online, please visit www.ninjakitchen.eu
IMPORTANT
•
The guarantee covers your Product for 2 years starting on the date of purchase.
•
Please keep the receipt at all times. Should you need to use your guarantee we will need the
receipt to verify the information supplied to us is correct. The inability to produce a valid receipt
will invalidate your guarantee.
What are the benefits of registering my guarantee?
When you register your guarantee, you can choose to receive our newsletter containing tips, advice
and competitions. Hear the latest news about new Ninja technology and launches. If you register
your guarantee online, you'll get instant confirmation that we've received your details. For details of
our privacy policy please visit www.ninjakitchen.eu
How long are our Products guaranteed for?
Our confidence in our design and quality control means that your Product is guaranteed for two years.
What is covered by the guarantee?
Repair or replacement (at Ninja's discretion) of your Product, including all parts and labour in case of
any defect in design, materials and workmanship (including transport and shipping costs). Our
guarantee is in addition to your legal rights as a consumer.
What is not covered by the guarantee?
•
Normal wear and tear.
•
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or
handling of the kitchen appliance which is not in accordance with the Ninja® Instruction Manual
supplied with your machine.
•
Use of the kitchen appliance for anything other than normal domestic household purposes.
•
Use of parts not assembled or installed in accordance with the operating instructions.
•
Use of parts and accessories which are not Ninja® Genuine Components.
•
Faulty installation (except where installed by Ninja®).
•
Repairs or alterations carried out by parties other than Ninja or its agents, unless you can show
that the repairs or alterations carried out by others are not related to the defect for which you
exercise the guarantee.
What happens when my guarantee runs out?
Ninja does not design products to last for a limited time. We do appreciate that there may be a
desire for our customers to want to repair their kitchen appliance after the guarantee has elapsed. In
this case please contact our free phone customer service help line and ask about our guarantee
program, on 0800 000 9063 .
Where can I buy genuine Ninja spares and accessories?
Ninja spares and accessories are developed by the same engineers who developed your Ninja
kitchen appliance. You'll find a full range of Ninja spares, replacement parts and accessories for all
Ninja machines at www.ninjakitchen.eu
Please remember that using non-Ninja spares may invalidate your manufacturer's guarantee.
However, your statutory rights are unaffected.
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