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13 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out by trained specialist
▶
staff.
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
▶
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault
Appliance no longer
responds.
Appliance only dis-
penses water, not cof-
fee.
Appliance is not dis-
pensing milk froth.
No milk intake by the
milk system.
Cause and troubleshooting
Appliance has a fault.
Pull out the mains plug and wait 60 seconds.
1.
Re-insert the mains plug.
2.
Empty bean container is not detected by the appli-
ance.
Pour in coffee beans.
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Coffee shaft on brewing unit is blocked.
Clean the brewing unit.
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Beans are too oily and are not falling into the grinder.
Gently tap the bean container.
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Change the coffee variety.
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Do not use oily beans.
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Clean the empty bean container with a damp cloth.
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Brewing unit is not inserted properly.
Slide the brewing unit right back.
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Milk system is soiled.
Clean the milk system in the dishwasher.
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Milk tube not immersed in milk.
Use more milk.
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Check whether the milk tube is immersed in the
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milk.
Heavy build-up of limescale in the appliance.
Descale the appliance.
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The milk system is assembled incorrectly.
Assemble the milk system correctly.
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Troubleshooting en
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