VELECO GRAVIS Manual De Instrucciones página 16

Non-Veleco Brand Products may be an additional benefit provided by a member of the Authorized
Reseller Network and as such are a subject of additional terms and conditions provided by third-party
Retail Sellers.
This warranty does not cover: (a) damage caused by the Customer, third party or force majeure; (b)
damage caused by unauthorized modifications and / or replacement of parts outside of the Veleco
authorization; (c) cosmetic damage, including but not limited to scratches, broken plastic, dents
that occured during usage; (d) damage caused by improper operation of the Product outside of the
provided user manual or any other Veleco published guidelines; (e) defects caused by normal wear and
tear or otherwise due to aging and usage of consumable parts, that has not occurred due to defect
in materials or workmanship. This includes: damage or wear to tyres, damage to brakes, damage to
brake pads, damage to rims, damage to battery, tearing or wiping of the seat cover, damage to shock
absorbers, breach of the frame geometry, motor damage due to lack of oil caused by the fault of the
user, damage to battery caused by irregular or lack of recharge, mechanical and thermal damages and
defects caused by them; (f) damage caused by use with a third party components of products outside
of Veleco Product specifications; (g) damage caused by accident, abuse, misuse, fire, earthquake or
other external cause; (h) damage caused by service (including upgrades and expansions) which were
not performed by Veleco or authorized representative of Veleco; (i) damage resulting from negligence
and lack of periodic inspection checks.
The Warrantee is responsible for proper maintenance, storage and usage of the Products. As such,
the Warrantor is released from liability if the Warrantee does not perform periodic inspections which
should be performed at the latest by 3/6/9/12/18 months from the date of the purchase.
If a service claim is submitted to Veleco during period of the Warranty, Veleco will, at its option:
I. Repair the Veleco Product, using new parts that are equivalent in performance and reliability, or
II. Replace the Veleco Product with the same model (or with Warrantee consent a product of similar
functionality), equivalent in performance and reliability, or
III. Issue refund in exchange for the return of Warrantee Veleco Product.
Any replacement item (product or part) or issued refund becomes the property of the Warrantee,
while the replaced item (product or part) becomes property of Veleco.
Any replaced part or product assumes the remaining warranty of the original Product or a separate
warranty of ninety days from the date of replacement/repair.
Veleco reserves the right to repair or replace products and parts with comparable products and parts
that comply with local standards.
1. The Warrantee is obliged to notify the Warrantor about any noticed defects of the Product, which
became apparent after the sale of the Product within 3 working days from the day of the notice. The
documents allowing the beginning of the complaint procedure are original proof of the purchase
and the correctly completed warranty card.
2. All claims under the Warranty should be submitted to the place where the vehicle was purchased
in the written form and contain a list of perceived defects associated with the Product.
3. Consideration of the complaint will take place within 14 business days of reporting the defects in
the service, while the repair will be performed within the time agreed with the Customer.
4. Issues not included in this card are regulated by the relevant provisions of the Civil Code.
Veleco will provide warranty service through one of the following options:
(i) Home-call servicing. Official Veleco service cars and engineers might visit the Customer at the
agreed location and within agreed time-frame.
(ii) Collection servicing. If Veleco determines the Warranty issue exceeds the extent of repairs /
replacements a Home-call servicing can provide, Veleco will take the Product to its official warehouse
for a period of time necessary for repairs.
(iii) Do-it-yourself ("DIY") servicing. Under DIY servicing, Veleco will provide the Customer with
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EN
HOLDER OF WARRANTY RESPONSIBILITIES
VELECO PROCEDURES IN THE EVENT OF WARRANTY CLAIM
COMPLAINT PROCEDURE
WARRANTY SERVICE OPTIONS