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Common Issues
Problem
Solution
• The battery level is low. Put the robot on the charging
Unable to
dock and charge it before use.
power on.
• The battery temperature is too low or too high. Only
use the robot within the range of 4-40°C (39-104°F).
• The charging dock is not connected, and check that
both ends of the power cable are properly connected.
Unable to
• If contact is poor, clean the contact areas on the charging
charge.
dock and the robot.
• Confirm that the dock indicator light is on.
• When used at high or low temperatures, the robot will
automatically reduce its charging speed to extend
Slow charging.
battery life.
• The charging contacts may be dirty. Wipe them with a
dry cloth.
• There are too many obstacles near the charging dock.
Move it to an open area.
Unable to dock.
• The robot is too far from the charging dock. Place it closer
and retry.
• The dock locator may be dirty. Wipe them with a dry cloth.
• The main brush, side brush, or main wheels may be jammed.
Noise during
Pause the robot and clean them.
cleaning.
• The omni-directional wheel is jammed. Use a screwdriver
to remove it for cleaning.
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with good
WiFi reception.
Unable to
• Abnormal WiFi connection. Reset the WiFi, download
connect to
the latest mobile app and retry.
WiFi.
• Unable to connect to WiFi. There may be an error with
your router settings. Contact Roborock customer service
for additional support.
Is power always
being drawn
• The robot will draw power while it is docked to maintain
when the
battery performance, but the power consumption is
robot is on the
extremely low.
charging dock?
Does the robot
need to be
charged for at
• No. The robot can be used any time after it has been
least 16 hours
fully charged.
for the first
three uses?
Cleaning
• Make sure that the robot is not in DND mode. DND mode
does not
will prevent cleanup.
resume after
• The robot will not resume cleaning if users press button
recharging.
to recharge or manually place the robot back to the dock.
The robot
• The wall sensor, cliff sensors, or carpet sensor may be
suddenly misses
dirty. Wipe them with a soft dry cloth.
a certain spot.
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