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Idiomas disponibles
Idiomas disponibles
Common Issues
• Voltage error. Check that local voltage meets the
The LED status
requirements listed on the dock.
indicator light
• Check clean water tank placement or refill as required.
on the dock is
• Check dirty water tank placement or empty as required.
steady red.
• Check that the cleaning tank or cleaning tank filter has
been correctly installed.
Reduced
emptying
• The main brush or main brush cover is not properly installed.
performance
Check and correct installation.
or unusual
• The filter, air duct, suction inlet, air inlet, dustbin or dust
noise when
bag is blocked. Clean to remove blockages.
emptying.
Reduced
• The mop cloth is not attached properly. Reinstall.
mop washing
• The floor is dirty. Change the mop washing mode in the
performance.
app for better cleaning.
Auto Drying is
• Auto Drying is disabled. Check in-app settings.
not working.
• Auto drying starts only after mopping or mop washing.
• Auto-emptying is disabled. Check in-app settings.
• Dock dust container cover is not installed. Check and install.
• Auto-emptying will not be triggered if the robot returns
Auto-emptying
to the dock without cleaning.
is not working.
• The robot will not auto-empty after returning to the
dock in the Do Not Disturb (DND) mode. Adjust cleaning
or DND duration, or start emptying manually.
• The mop will not be washed if not used.
• The robot will not return to the dock for mop washing
if it does not start from the dock or no dock is found on
The mop is not
the app map.
washed.
• Check clean water tank placement or refill as required.
• Check dirty water tank placement or empty as required.
• Check that the cleaning tank or cleaning tank filter has
been correctly installed.
Hot water
washing mop
• Check that hot water washing mop is enabled in the app.
is not working.
• Check that corner stretch mopping is enabled in the app.
Unable to
• The mop cloths will only extend along walls and certain
extend the
obstacles.
mop cloths.
• Please check if the mop extension structure is stuck.
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