ENGLISH
6. TROUBLESHOOTING
Problem
It does not mist
Abnormal noise
Water leaks
Remote control
buttons do not
work
Insufficient
misting
If none of these situations match your problem, do not attempt to disassemble, or repair the
appliance yourself. Repairs carried out by unqualified persons may result in injury or serious
malfunctions. Contact the official Cecotec Technical Support Service. The repair must be carried
out by an authorised technician, and you must use only original spare parts.
Unauthorised self-maintenance or maintenance will affect the safe use of the product and the
application of the warranty policy.
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ENERGYSILENCE 490 FRESHESSENCE
Possible cause
The water tank is empty
The mist ring is clogged
or dirty.
Fan is unbalanced or
damaged
Defective motor or dama-
ged bearings
Leakage in tank or tubes
Loose or poorly fitted
connections
Battery depleted in remo-
te control
Faulty electrical connec-
tion
Water is too hot
The mist ring is clogged
or dirty.
Low mist level adjust-
ment
Possible solution
Fill the water tank with clean water and make
sure it is correctly positioned.
Clean it with a soft, wet cloth. Check for ob-
structions in the tube.
Switch off the fan, unplug it and check if the
blades are in good condition. If the problem
persists, contact the official Cecotec Technical
Support Service.
Contact the official Cecotec Technical Support
Service.
Check for cracks or damage to the tank and
tubes and contact the official Cecotec Techni-
cal Support Service.
Make sure that all connections are tight and
secure.
Replace the battery.
Check if the power cable is connected
correctly and if there are problems with the
power supply.
Use cold or room temperature water for best
misting.
Clean it with a soft, wet cloth. Check for ob-
structions in the tube.
Check fan and mist settings, adjust as nec-
essary.