Customer Service - Silk’n Infinity Manual Del Usuario

Problem
My device does not start.
There is no galvanic pulse
when I press the pulse
button.
There is no light pulse
when I press the pulse
button.
One or more lights are on
constantly.
The device has stopped
working and is in standby
mode.

12. Customer service

For more information see our website www.silkn.eu. This manual is also available
as a PDF download from the website. Contact Silk'n Customer Service to report
unexpected operations or events, or any other problem with your device. Our
contact details are:
Checks
Check that:
y
the adapter is properly connected to the device and
that it is plugged into the electricity supply.
Check that your hand is touching the base electrode
when you press the pulse button.
The galvanic treatment circulation requires closing the
galvanic circuit by pressing the pulse button and the
electrode at the same time, in order to effectively treat
your skin.
Check that:
y
the green ready/skin tone warning indicator light
is blinking slowly to ensure you have good contact
with the skin.
y
the treatment surface is evenly and firmly pressed to
the skin. For your safety, the pulse button will activate
a pulse only if the treatment surface is firmly pressed
against the skin.
If the ready/skin tone warning indicator light blinks
rapidly, this is an indication that your skin tone, measured
by the skin colour sensor, is too dark for safe use. Try
using the device on a different body part or contact Silk'n
customer support.
The device has malfunctioned. Unplug the device and
do a restart. If the problem persists, contact Customer
Service.
Press the control button again to start the device.
19
EN