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Troubleshooting
Installation dialog box does not display (Windows)
Follow these steps if the installation dialog box does not display:
1.
Double-click the My Computer icon on the computer desktop.
2.
Right-click the HP CD icon, and then click Explore.
3.
Double-click the setup.exe file.
Scanner error messages
The scanner displays error messages on the scanner front panel when it encounters a
problem, such as a paper jam. A list of the scanner error codes and their meanings is
available in the scanner user guide. For information about the scanner user guide,
see Where to get additional information on page 19.
Other sources for help
For more troubleshooting help with the scanner hardware or software, see Where to get
additional information on page 19.
Scanner does not work after installation
If the scanner does not work after installation, you might see one of the following
messages displayed on the computer:
●
The scanner could not be initialized.
●
The scanner could not be found.
●
An internal error has occurred.
●
The computer cannot communicate with the scanner.
Try the following to fix the problem.
Step 1. Check the cables
Verify that the cable connections are in working order.
Power cable
The power cable is connected between the scanner and a power outlet.
●
Ensure that the power cable is securely connected between the scanner and a live
electrical outlet or surge protector.
●
If the power cable is connected to a surge protector, ensure that the surge protector
is plugged into an outlet and turned on.
●
Ensure that the power switch on the back of the scanner is in the On position. For
more information, see Step 4. Connect the power cable on page 8.
●
Disconnect the power cable from the scanner and turn off the computer. After 60
seconds, reconnect the power cable to the scanner and then turn on the computer,
in that order.
Setup and Support Guide
21
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