Troubleshooting; Installation Troubleshooting For Windows - HP Deskjet 3900 Serie Guía De Referencia Rápida

Troubleshooting

Use the information in this section if you have problems setting up the HP printer, if
you cannot print after you set up the printer, or if a paper jam occurs. This section
also explains where to find additional troubleshooting information.
Section Topics
The installation program stops when it finds an
unsupported operating system.
Installation
The installation program does not start automatically.
troubleshooting
An "Unknown Device" message appears.
for Windows
The installation program stops when it looks for new
hardware.
(Windows only) The printer name does not appear in the
Printer is not
list of printers after I click Print on the File menu.
printing after
(Macintosh only) The printer will not print or the
installation
computer is not responding.
Printer does not
Nothing happens when I try to print
print
Paper jam The printer has a paper jam.
This is a list of additional troubleshooting topics that are
Still need help?
discussed in the onscreen user's guide.

Installation troubleshooting for Windows

Use the information in this section if you have problems setting up the HP printer.
The installation program stops when it finds an unsupported operating
Problem
system.
Possible cause
Your operating system is
Windows XP 64-bit.
6
Solution
1. Click the button to end the installation
Cancel
program.
2. Go to
www.hp.com/support
Page
page 6
page 7
page 7
page 8
page 9
page 9
page 10
page 11
page 11
for information.