HP Deskjet 3900 Serie Guía De Referencia Rápida página 9

The installation program does not start automatically when the CD is
Problem
inserted.
Possible causes
• Autorun is disabled.
• The computer cannot
find the autorun.exe file
on the CD-ROM.
When I connect a USB cable between the printer and the computer, an
Problem
"Unknown Device" message appears.
Note: This is
2000 and this message appears, you can continue with the software installation.
Possible causes
• Static electricity has
built up in the cable
between the printer and
your computer.
• You might have a
defective USB cable.
Solution
1. Verify that the printer software CD was inserted
into a supported CD-ROM drive.
2. Click
Start
3. At the top of the
drop-down list.
4. Click
HPPP
5. Click
Setup
file appears in the
6. Click
OK
7. Follow the onscreen instructions to install the
printer software.
not
a problem if you are using Windows 2000. If you are using Windows
Solution
1. Disconnect the USB cable from the printer.
2. Disconnect the power cord from the printer.
3. Wait approximately 30 seconds.
4. Reconnect the power cord to the printer.
5. Make sure that the USB cable is firmly attached to
the printer.
6. If "Unknown Device" continues to appear in the
New Hardware Found dialog box (and you are
not using Windows 2000), replace the USB
cable.
, click , and then click
Run
window, click the
Browse
, and then click .
Open
, and then click . The setup.exe
Open
dialog box.
Run
.
.
Browse
Look in
7